Batik Air is the worst airline
Batik Air is the worst airline. Period. I had used this airline several times now, and it never failed to disappoint. The first time I flew on Batik Air, it left my luggage at the departing airport. No acknowledgement, no apologies, no compensation. Trying to contact them was a real challenge as they made it really difficult to reach their support. When I finally got a response through email, they stopped writing back when I asked for compensation. I later found out on Facebook there're thousands of complaints and cases similar or worse than mine. So, I gave up. Another time, I needed to reschedule my flight due to a last minute emergency, and I was ready to pay extra for it, but their online system didn't work. I tried their chat, and their AI was useless. Eventually, I wrote an email to request for assistance, and it took them over 24 hours to respond. I had already bought a brand new ticket by then. How could an airline at this days and age not have a 24-hour support with REAL HUMAN???? Batik Air also reschedules their flights all the time. As I am writing this review, I have received 3 (or 4) flight change alerts in less than 8 hours. When I tried to cancel and ask for a refund, it was rejected because "the airline did not confirm that the flight has been rescheduled for a significant time in accordance with the airline’s policy". For your information, the flight was changed from 11.50am to 2.20pm, then to 1.20pm, and as of now, it's rescheduled to 5.25pm. I would seriously avoid flying Batik Air at all cost.