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Jeff P

United States

1 Reviews
3 Reads
0 Useful

1 review

Bambu Lab

Frustrating Customer Service

My printer is just a couple months old and a sensor failed. I could find NO way to contact you about this from a warranty perspective, so I just had to order the replacement part. A second sensor got broken trying to replace the first due to the less than friendly design. That’s $6.99 x 2 in shipping plus parts that I shouldn’t have had to spend and two weeks that my printer has been down while waiting for shipping. Perhaps making parts available through Amazon would be helpful. Aside from that, the printer is much better than my previous Prussa.

2026-09-07Verified