I am extremely disappointed with my…
I am extremely disappointed with my experience using Poloniex. I used my Poloniex account to fund my trading broker. Due to a technical issue on the broker's side, the deposit failed, and the broker confirmed that the funds were refunded back to my Poloniex account. They provided me with the refund transaction ID and confirmed that the transaction had been successfully completed. Its been a whole month . However, the refunded funds have still not appeared in my Poloniex account. I have contacted Poloniex support multiple times and provided every document they requested, including the original deposit details and the refund transaction ID. Despite this, the issue remains unresolved. I have received slow responses with no clear explanation, no meaningful progress, and no estimated timeframe for resolution. Having customer funds remain inaccessible for such a long period is unacceptable. I expected a much higher level of customer service from a major cryptocurrency exchange. I sincerely hope Poloniex investigates this matter immediately and credits my funds. Until this issue is resolved, I cannot recommend this platform to anyone who expects reliable support and timely handling of account-related issues.