Had a new mower catastrophically fail…
Had a new mower catastrophically fail after a few uses. Customer service had me send them the tool for diagnosis and said they would ship me a new mower immediately. That was a lie. Two weeks later, they just created a label. Not even shipped yet!!! One, I shouldn’t have to make sure that a new tool is assembled correctly and everything is tightened down before I use it or risk getting seriously injured. And two, if a major company can’t keep their promises to their (past) loyal customers…they are going to lose loyal customers. Milwaukee Tools has gone way down in quality and reliability it seems…I’ll think twice about buying another major tool from them.