Frustrated by hidden fees and unnecessary return friction
Be warned before buying from here: their return process involves significant friction. The website does not feature a straightforward return button—I actually had to use live chat just to get a functioning return link. Once you finally get the link, the system requires you to take and upload photos of the shoes before you can even initiate the process. To make matters worse, they apply a hidden $10 return label fee at the very end of the process. Charging a $10 fee to return a $40 shoe is a massive penalty, especially since predicting a proper fit is notoriously difficult with these specific styles of footwear. I am highly disappointed by these hidden costs and the difficult return structure. I will be looking elsewhere in the future.