Good software, good customer service
I love the software; I could never find software that would actually play Blurays on my PC without lagging or other issues, so it's nice to have one that allows me to just rip my Bluray collection directly to my PC. But additionally, the customer service is consistently good. Blurays are tricky, and any time I have issues, they're ready to help me figure it out. They even upgraded my software for free when my first purchase didn't do what I needed.