Stockholm Tour Guide Never Showed Up
We scheduled shore excursions for most posts on a Baltic Cruise. We specifically scheduled the Tour "Small Group Swedish Fika Walking Experience from Stockholm" and arrived 15 mins prior to the Tour commencement at 10:00 am. The tour guide never turned up. We called the local number (+46 731408655) and after two attempts were able to speak to the representative. They said they would call the tour guide and call back. You guessed it, we never heard back from them again. They never picked up the numerous attempts to call them back either. The tour never happened. We submitted a request for a refund from Shore Excursions Group and provided them with: (1) The return Taxi bill to the ship (2) Photograph of the location where we were waiting with clear street names (photos are time stamped) (3) Evidence of call logs to the local representative that were made prior to and after the scheduled tour commencement time (4) Evidence of call logs to the US Emergency number (5) A complete claim form The initial claim was submitted to the email we were guided to use to process a claim the same day, 8th June 2026. A follow up email to the website "Contact Us" was sent on the 14th June and we received acknowledgement of the receipt of that email indicating that they would "pass this on to their management team for review" on the 15th June. Today is the 2nd July 2026 and there has been no response from that review process. While the claim they have all these services in place, local contacts, emergency numbers, a process for claiming a refund for a tour where the tour guide never shows up, the support they offer is lacking and I would recommend you look elsewhere for your shore excursion experience so that you don't have a disappointing shore excursion.