Shore Excursions Group is the market leading and world's largest shore excursion company. Since 2008, we've provided cruise passengers with higher-quality, lower-priced, and smaller group shore excursions from a portfolio of over 4,000 tours in over 300 ports that covers 99% of major cruise line itineraries. Over the last 17 years, we've delivered more than 4.9M excursions with a 4.7 out of 5 star rating from more than 49,200 reviews.Our excursions are higher quality, lower priced, and travel in smaller groups averaging just 12 guests per departure, allowing our guests to truly connect with the local culture and enjoy a more enriching travel experience. Our website provides a personalized shopping experience highlighting the top-rated and most popular excursions in each port of call with authentic photos, videos, and reviews from other guests.Our proprietary itinerary search technology makes booking easy by displaying the excursions guaranteed to work for your ship's scheduled arrival and departure into each port of call. We also feature hand-curated multi-port packages with the top-rated excursion for each port bundled together at an additional discount.Our Unique ApproachWhile the cruise lines and other companies also offer excursions, we are the experts and our experience and approach set us apart. Our exceptional excursions travel in smaller groups and visit more interesting and authentic locations, using more personalized tour guides.Our team uses a comprehensive approach to select the leading guides and best tour providers around the world. Every excursion is carefully curated and closely monitored through quality control and customer feedback.High quality service is very important to travelers and leads to better experiences with higher satisfaction. We encourage you to call us, so our experts can answer your questions and help you select the best excursions for your cruise.
Written by the business, not verified by us.Shore Excursions Group (shoreexcursionsgroup.com) has a 4.3 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 80% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 73% of negative reviews. Last updated 2026-08-27.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the website is extremely user-friendly, making it simple to search for tours, read detailed descriptions, and seamlessly complete bookings. Travelers also love the local guides, describing them as exceptionally knowledgeable, kind, and professional individuals who ensure everyone feels safe and well-cared for. However, some customers also noted confusion regarding meeting locations, mentioning a lack of clear instructions or details about where to find their guide upon arrival. A few reviewers expressed frustration when tours missed advertised attractions or when drivers were uncommunicative and failed to follow the expected itinerary.
Auto-generated from all reviews of this business. For reference only.I couldn't pay online and had to reload and reselect my excursions multiple times before checkout accepted my card payment. Later, on 8/25, I was notified that one of the 3 excursions was no longer available and that I would be credited for that charge. I picked a replacement excursion, and the purchase went through smoothly. Satisfied.
I have used this company before and it is very professional and trustworthy!
The itinerary feature is great as are the reviews when folks leave them.
All of the shore excursion details were clearly stated prior to booking. We received our E-ticket within a very reasonable amount of time. And at that time both the ticket and a receipt were provided. Because this was such a good experience, we will be using the Shore Excursions Group again in the future.
Web site was easy to follow. Nice you already have the infomation from the cruise lines.
easy layout readability
Really easy website to use and a good selection of excursions. Found a tour we liked for a better price than through the cruise line. Booking was quick and simple.
It was easy to book and one had a large selection of tours not available through the cruise line.
Easy to navigate website. Easy to checkout,
Booking was easy, Excursions were clearly detailed and have discounted prices, as well you can apply a Rewards Code and save some extra money. The prices are way below of the Cruise Line prices, so is worth to book with Cruises.com
Easy and rapid response to our request for private tour, excellent guide who accommodated my interests and needs.
Everything went well!! No glitches!!
We had a fantastic day exploring Amalfi and Ravello with Offshore Excursions. Rosy was friendly, warm and informative, and arranged a beautiful coastal boat tour for us in Amalfi. We also had plenty of time to explore both Amalfi and Ravello on our own, which we really appreciated. Salvatore navigated the motorways and winding mountain roads with all the confidence and experience you’d expect from an Italian driver! A relaxed, well-organised and thoroughly enjoyable day. We’d happily recommend Rosy, Salvatore and Offshore Excursions. Jen & Charlie
Site was easy to use in order to find and book excursions
We took the day trip from La Spezia to Lucca and Pisa. It was a great use of our day at port and I would recommend doing this as an alternative to tours operated by the cruise line. We saw a lot and it was a great price. Our guide Alessandro and the driver Ricardo were great!
Great to hear that your day exploring Lucca and Pisa was such a memorable experience! We’re delighted that Alessandro and Ricardo helped make the excursion both enjoyable and worthwhile. We truly appreciate you taking the time to share your feedback. We hope to have the chance to host you again on another journey.
I used on our trip last month and really enjoyed all of the experiences! Want to try again! You make booking so easy!
We’re so glad to hear you enjoyed all of your experiences and found the booking process easy! We appreciate your feedback!
Booked the Best of Eidfjord sightseeing with them and had a very smooth experience. They are helpful on the phone during booking and the tour was exactly as advertised. I have used them regularly whenever we cruise and have never felt even close to missing the return to ship. They are well organized and very focused on being sure we see what was promised and aren’t rushed thru the itinerary. The guide on this tour spoke English clearly and was knowledgeable about the area. This port is very beautiful. The waterfall at Voringsfossen and the turf roof building with goats on top happily munching away were highlights of the trip.
Great to hear that your Best of Eidfjord experience was smooth from booking through the tour itself! We’re glad your guide was knowledgeable and that highlights like Vøringsfossen and the turf-roof buildings made the day especially memorable. We invite you to explore the many other options available on our website for your next voyage. Thank you for your feedback. Cheers!
This was supposed to be a nine hour tour from Naples. Probably my fault that I didn't notice there was an hour on each end as they drove us to Salerno. We were supposed to meet the driver just outside the ship where they would be holding our name. We were supposed to meet at 8:00 and we got out there at about 20 of and found no one there. We waited until about 10 of 8 and texted the company to find out where the driver was. They said he was there and gave me his number. I texted him and there was no response. I then called him and there was no answer. I texted the company back saying that he wasn't responding. They told me he was driving and that's why he couldn't answer, he would be there soon. After about 10 minutes I started getting texts from the driver saying he was on his way and sending pictures of where he was and where he would meet us. At about 8:25 he finally showed up. As he opened the door to the van there were other people inside already. As we sat down we introduced ourselves and asked where they were staying. They said they were from the same ship we were. He had walked into the parking lot apparently a minute or two before we got there, saw the people and asked them if they were it, as if they would somehow know, and he promptly left with them. He apparently had no manifest or knowledge of even how many people he was supposed to get. We finally arrived in Salerno at about 9:40. Now we had paid close to $1000 for the two of us for this trip, I was expecting a good size boat with a lot of extras, possibly even a cabin with a head. There was no place on the description anywhere that said anything about what the boat was like. We were walked down this pier where there was a line of very large pleasure boats and as we came past them, we suddenly found this little 15 foot bow rider. It was a type of boat I had considered renting and just driving ourselves for €200 plus gas. I didn't do it because everything I read said you need a bigger boat to be able to see enough of the Amalfi coast to make it worthwhile. The company was called blue dream boat rentals. I can't stress enough how much of a let down this whole thing was. Unfortunately, I saw everything through the lens of having paid $1000 for this. It was absolutely no fun. We were bobbing along in this little bow rider with a 40 horse motor being slammed by every wave that came across the bow. Watching all these bigger tour boats cruise by. The captain pointed out areas here and there but it was nothing very informative. We were supposed to have an hour stop in Amalfi and an hour stop in Positano. Because of the very late start he told us we only had 40 minutes in Amalfi which meant we had time to go in find a bathroom, grab a little Gelato and then we had to head back to the boat. We never stopped at Positano at all. It was so late and they wanted to get us back to the pier by 3:00 that they weren't going to even stop to let us get any lunch. Because everyone complained they finally arranged for us to pull into a beach restaurant and grab something quick. Then he went as fast as the little boat would go slamming through these waves the rest of the way. It was no fun for my back. By the time we got back to the bus we had been on the water for only about 5 hours. (over an hour of which was just racing to get bsack to the pier) The other folks on the tour seemed to think it was OK but I have no idea what they paid for it. I used to trust the shore excursions group but not anymore. UPDATE: Very shortly after I had posted this review, Shorex contacted me that they were looking into the things I had claimed. They got back to me a few days later and said they were refunding half of what we paid. I am very grateful and while I still don't like Blue Dreams, I once again trust Shorex.
We greatly apologize for the experience you described. At Shore Excursions Group, we strive to ensure that every participant has an enjoyable and rewarding experience. The information you have provided has been forwarded to our Customer Relations Team so they can begin investigating the events of the day detailed. Once their investigation is complete and a resolution for the experience described has been discovered, they will correspond directly using the contact information listed on your order. We appreciate you providing your feedback.
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