Shore Excursions Group is the market leading and world's largest shore excursion company. Since 2008, we've provided cruise passengers with higher-quality, lower-priced, and smaller group shore excursions from a portfolio of over 4,000 tours in over 300 ports that covers 99% of major cruise line itineraries. Over the last 17 years, we've delivered more than 4.9M excursions with a 4.7 out of 5 star rating from more than 49,200 reviews.Our excursions are higher quality, lower priced, and travel in smaller groups averaging just 12 guests per departure, allowing our guests to truly connect with the local culture and enjoy a more enriching travel experience. Our website provides a personalized shopping experience highlighting the top-rated and most popular excursions in each port of call with authentic photos, videos, and reviews from other guests.Our proprietary itinerary search technology makes booking easy by displaying the excursions guaranteed to work for your ship's scheduled arrival and departure into each port of call. We also feature hand-curated multi-port packages with the top-rated excursion for each port bundled together at an additional discount.Our Unique ApproachWhile the cruise lines and other companies also offer excursions, we are the experts and our experience and approach set us apart. Our exceptional excursions travel in smaller groups and visit more interesting and authentic locations, using more personalized tour guides.Our team uses a comprehensive approach to select the leading guides and best tour providers around the world. Every excursion is carefully curated and closely monitored through quality control and customer feedback.High quality service is very important to travelers and leads to better experiences with higher satisfaction. We encourage you to call us, so our experts can answer your questions and help you select the best excursions for your cruise.
Written by the business, not verified by us.Shore Excursions Group (shoreexcursionsgroup.com) has a 4.3 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 80% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 73% of negative reviews. Last updated 2026-08-27.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the website is extremely user-friendly, making it simple to search for tours, read detailed descriptions, and seamlessly complete bookings. Travelers also love the local guides, describing them as exceptionally knowledgeable, kind, and professional individuals who ensure everyone feels safe and well-cared for. However, some customers also noted confusion regarding meeting locations, mentioning a lack of clear instructions or details about where to find their guide upon arrival. A few reviewers expressed frustration when tours missed advertised attractions or when drivers were uncommunicative and failed to follow the expected itinerary.
Auto-generated from all reviews of this business. For reference only.As always the excursion was fun , well organized and cheaper than the cruisline. The other plus is the return to ship guarantee always allows us to enjoy or tour without the worry of missing our ship.
This place was recommended by a cruise you tuber I follow. I booked two excursions and then found out I have to WAIT 2-3 days for an emailed ticket. Then I am required to PRINT the tickets. and then having to PRINT your ticket. Let me say this method is a very outdated and very inconvenient. I am currently on a cruise and I have to figure out how to get the tickets for 2 excursions printed. 1 excursion has yet to send me the tickets! I don’t like the delay on getting the tickets and having to print them like it’s 1995.
We apologize for the experience you have detailed. It's always our goal at Shore Excursions Group to provide an issue-free experience for our reservations. You may use electronic tickets that are emailed to showcase to your tour guide upon your arrival for your experience. However, we require all guests to print a hard copy of ticketing, as there have been many instances where customers are unable to showcase their electronic ticketing due to data limitations of their wireless carrier. Printing physical copies of ticketing circumvents this particular anomaly and allows customers to provide proof of purchase for their reservations, so they can be redeemed successfully and seamlessly. We greatly appreciate your valuable feedback.
Référence from frinds, Great web site and infos
We decided to try your company due to the rave reviews! The booking process was quick and easy. The tour was also very descriptive and was just what we were looking for!
Easy to navigate . Prices a little cheaper than the ships prices but nowhere near 40 %!
Can't find the place to enter coupon. I had to click the button from the cheap cruise email directly again.
We apologize for the difficulty you are having redeeming your discount. Please give us a call at +1 866-999-6590, Monday through Friday, 9:00 a.m. to 6:00 p.m. One of our Excursion Experts will assist you in applying your discount to your order.
I emailed & received a nice response from Jacie. I am bringing a walker and was concerned about the activity level.
easy - all the information was available on this one page
Not a lot of choice but the website was easy to navigate
Easy to understand tours. Helpful associate. You had all my cruise details Reasonably priced. Pick up at the ship. private tour for 4
I booked two shore excursions with Shore Excursions Group during my cruise. Unfortunately, my experience was extremely disappointing. On the first tour, our ship arrived in port late, and unlike the usual practice, there was no announcement advising passengers that disembarkation had begun. As a result, my aunt and I arrived at the meeting point approximately 5–6 minutes late. Unlike most tour operators, Shore Excursions Group does not provide the tour guide's name or contact information in advance. Consequently, we had no way to locate or contact the group. Their local office was also closed, leaving us completely stranded with no means of joining the tour. When we eventually reached their central office, we were simply told that the situation was not their responsibility. No effort was made to assist us, offer an alternative tour, provide a credit, or consider a refund. The company appeared to consider a tour departing after waiting only five minutes to be acceptable, despite the circumstances that caused our delay and the fact that they had provided no way for us to contact the guide. Ironically, our second Shore Excursions Group tour departed approximately 20 minutes late because the guide waited for other passengers. Everyone on that large tour was kept waiting, which would have been entirely reasonable had the same flexibility and courtesy been extended to us on the first tour. The inconsistency in how situations are handled is difficult to understand. What concerns me most is not simply that we missed the tour, but that Shore Excursions Group has no effective process for helping customers reconnect with a tour if something beyond their control causes a brief delay. Leaving customers with no contact information, no local assistance, and then accepting no responsibility for the outcome is, in my view, unacceptable. I cruise every year and have taken many shore excursions over the years with different companies. This is the first time I have encountered such poor customer service and such an inflexible approach to resolving a problem. Based on this experience, I would not book with Shore Excursions Group again, nor would I recommend them to others. I hope this review helps other travellers make an informed decision.
Hello there, We hope the day is treating you well. We sincerely apologize for the experience you encountered. This is certainly not representative of the quality standards that Shore Excursions Group has become known for throughout the industry. When you have a moment, please forward these details, along with your order number, to our team at [email protected]. Our team will carefully review the information provided and investigate the events of the day to form an appropriate resolution for this encounter you described. Thank you very much for sharing your valuable feedback!
Took the first excursion of the current tourist season to the Bay of Fundy, with highlights of St. John. Tour guide was very informative, albeit a bit rusty, and the stops were interesting. The amount of time spent at the City Market was perfect for browsing and buying, and lunch at the Caves Restaurant was excellent. No problem making it back to the ship in time.
We’re delighted to hear you enjoyed exploring St. John and the Bay of Fundy. It’s wonderful that our guide and all of the interesting stops, including and lunch at the Caves Restaurant made for an enjoyable experience. Thank you for sharing your feedback!
Was fairly easy to book but am not sure if I booked for two tickets or four tickets. Only want two tickets.
Our team is constantly refining our website to make the reservation request process as simple as possible. you can give us a call at your earliest convenience at 1-866-999-6590, Monday through Friday, 9 am to 6 pm Eastern Time, and one of our Excursions Experts can review your order to ensure it was submitted as intended.
Good explanation of tours--prices, times and activity level easily seen and understood.
We're happy to hear that you were able to find the information that you needed. We always try to ensure that we provide the most information possible. Thank you for your feedback.
I like the very clear presentations of the excursions on your website.
Thank you very much for your feedback. We strive to provide the most information on our excursions' detailed pages so you can make the most informed decisions. Thank you again.
Easy to navigate each booking process, each day of our cruise. Easy process with a wide selection on offer. And the speed of getting our e-tickets upon completion. The whole process will make our holiday that must more enjoyable and informative.
We aim to ensure that all of our excursions are compatible with your voyage so you can have a smooth and seamless experience As well as providing a wide breadth of experiences to give you a variety to choose from. Thank you very much for your valuable feedback.
Ease of reviewing the various excursions and booking.
203 reviews matching
