Shore Excursions Group is the market leading and world's largest shore excursion company. Since 2008, we've provided cruise passengers with higher-quality, lower-priced, and smaller group shore excursions from a portfolio of over 4,000 tours in over 300 ports that covers 99% of major cruise line itineraries. Over the last 17 years, we've delivered more than 4.9M excursions with a 4.7 out of 5 star rating from more than 49,200 reviews.Our excursions are higher quality, lower priced, and travel in smaller groups averaging just 12 guests per departure, allowing our guests to truly connect with the local culture and enjoy a more enriching travel experience. Our website provides a personalized shopping experience highlighting the top-rated and most popular excursions in each port of call with authentic photos, videos, and reviews from other guests.Our proprietary itinerary search technology makes booking easy by displaying the excursions guaranteed to work for your ship's scheduled arrival and departure into each port of call. We also feature hand-curated multi-port packages with the top-rated excursion for each port bundled together at an additional discount.Our Unique ApproachWhile the cruise lines and other companies also offer excursions, we are the experts and our experience and approach set us apart. Our exceptional excursions travel in smaller groups and visit more interesting and authentic locations, using more personalized tour guides.Our team uses a comprehensive approach to select the leading guides and best tour providers around the world. Every excursion is carefully curated and closely monitored through quality control and customer feedback.High quality service is very important to travelers and leads to better experiences with higher satisfaction. We encourage you to call us, so our experts can answer your questions and help you select the best excursions for your cruise.
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Is Shore Excursions Group legit?
Shore Excursions Group (shoreexcursionsgroup.com) has a 4.3 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 80% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 73% of negative reviews. Last updated 2026-08-27.
What reviewers say
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Reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the website is extremely user-friendly, making it simple to search for tours, read detailed descriptions, and seamlessly complete bookings. Travelers also love the local guides, describing them as exceptionally knowledgeable, kind, and professional individuals who ensure everyone feels safe and well-cared for.
However, some customers also noted confusion regarding meeting locations, mentioning a lack of clear instructions or details about where to find their guide upon arrival. A few reviewers expressed frustration when tours missed advertised attractions or when drivers were uncommunicative and failed to follow the expected itinerary.
Auto-generated from all reviews of this business. For reference only.
I almost booked 3 tours with this company, one for each port. We are on Navigator of the seas and did the snorkelling tour on August 9th in Cabo. It was horrible. One main guide for 30 people. You were kicked all the time since he was yelling for everyone to stay close. It is advertised as a glass bottom boat. There are 2 4x6 foot rectangles that are glass. It’s advertised as 3 hours. We were back in 2. That included loading and unloading. Lunch included means a bag handed to you with your lunch in it. Not worth the price.
Reply from Shore Excursions Group2026-08-11
We greatly apologize for the experience you have detailed. At Shore Excursions Group, we strive to ensure that all of our participants have an enjoyable and positively memorable experience.
When you have a moment, please send these details, along with any additional information and your order number, to our team at [email protected]. The team will review the information you have provided and begin working toward discovering a resolution regarding the concerns you specified.
We appreciate your valuable feedback.
This company is very professional. They sent us an email before the excursion with all the details: what to expect, what to bring with us, how to find our guide. Everything was perfect. Highly recommend.
Reply from Shore Excursions Group2026-08-14
It’s great to hear everything went so smoothly and that the pre-excursion details made the experience easy from the start!
We truly appreciate the recommendation and your feedback. Hope to welcome you on another adventure soon!
It has been a very smooth tour through the booking and selection of excursions. The materials are well prepared and easy to follow. Very happy with everything so far.
Reply from Shore Excursions Group2026-08-14
We're glad your experience with us made choosing your excursions hassle-free. Thank you very much for your valuable feedback.
The guides are excellent, friendly knowledgeable, the buses are confortable and everything went smoothly
Reply from Shore Excursions Group2026-08-14
We're glad you enjoyed the seamless experience we created for you. Please visit us for our other excursions on your next voyage.
Thank you for your feedback.
Thanks for getting back to me. I decided to cancel it, hopefully you won’t charge me to cancel.
Thanks, Lisa
Sadly you failed to let me know it’s in American Funds, not the Canadian price that I thought I was paying.
Brought my total way up unfortunately. Didn’t notice till I checked my bank. What a shock !!
Reply from Shore Excursions Group2026-08-05
Thank you so much for your feedback. We apologize for the confusion around our default USD currency pricing.
We aim to make our currency picker as visible and easy to use as possible by placing it in the top right corner of the website, so that the feature is not intrusive, but easily discernible allowing customers to select their preferred currency before checkout. That said, we understand it can sometimes be overlooked, and we’re always looking for ways to make the experience clearer and more seamless. We’ve forwarded your feedback to the team responsible for our website development so they can review the issue you mentioned and work toward improving the experience to prevent instances such as this from occurring in the future.
You can always give us a call at your earliest convenience, so one of our Excursion Experts can assist you in canceling and rebooking the experiences you selected in the desired currency.
Again, we greatly appreciate your valuable feedback and apologize for any confusion.
We used shore excursions for the very first time! They were great! Excellent experience and we will definitely use thus company again! They guarantee that you get back to the ship too
Reply from Shore Excursions Group2026-08-14
It's so nice to hear your first experience with Shore Excursions Group was such a positive one. We’re glad everything went smoothly and that you had a splendid excursion during your voyage.
Thank you for choosing us and for your feedback. Be sure to visit us for your next adventure.
Booking process was easy to navigate. Descriptions were thorough. This is our first experience with your group and looking forward to it! One suggestion to SEG, you should give incentives to those who leave reviews. I was a little disappointed that the reviews were few and many were over five years old!
Reply from Shore Excursions Group2026-08-14
Great to hear your first experience with us has been smooth so far and that you found the booking process easy to navigate!
We also appreciate your suggestion regarding review incentives and more recent feedback and we'll definitely take it into consideration. As a reminder, we offer our Shore Excursions Group 10% Review Discount for anyone who provides a review regarding their experience with our adventures. Thank you for sharing your thoughts, and we hope you have a fantastic excursion!
Be careful with group bookings. The company is not very concerned about getting people on the same excursion, when booked separately. There is a lack of coordination with other organizations and a sense of indifference for getting people together. They booked me on a different excursion than my extended family despite two family members calling a getting confirmation that we were booked together. When we did not board the separate excursion, we were denied a refund.
Reply from Shore Excursions Group2026-08-04
Hello! Thank you very much for your feedback.
Researching the details you provided regarding the reservation, we were able to discover that one of our representatives is currently attending to this concern. Once the assessment of your inquiry has been completed, correspondence will be provided to the primary contact information specified on your order.
We appreciate your continued patience throughout this process.
appreciate speaking with Paul re-concerns about booking away from going with ship and his helpfulness
Reply from Shore Excursions Group2026-08-14
We absolutely love hearing that our cheerful and caring Excursion Experts were able to cater to you and provide reassurance while booking one of our experiences. We'll be sure to pass the good word along to Paul, and we hope you'll choose us again for your next adventure!
Very disappointing and misleading experience. I booked this 6.5-hour excursion because the website’s written description and photographs advertised swimming at Rhenia Island and lunch. However, our actual excursion ran only from approximately 9:00 am to 2:00 pm, and neither the advertised swimming experience nor lunch was provided.
Instead, we were dropped off for a Delos tour and had to pay an additional €100 for entrance tickets, despite already having paid for the excursion. The experience we received was substantially different from the one advertised and was not what I agreed to purchase.
When I complained, the company refused to accept proper responsibility or provide a satisfactory resolution. Customers should be able to rely on the photographs, itinerary and inclusions displayed on a company’s booking page. Had I known that there would be no swimming, no lunch and extra costs, I would never have booked this tour.
I cannot recommend Shore Excursions Group based on this experience. Please carefully confirm every advertised inclusion in writing before booking.
Reply from Shore Excursions Group2026-07-28
We greatly apologize for the experience you encountered. When you have a moment, please provide these details and any additional details you may have, along with the order number for your reservation, to our team at [email protected]. The team will review your submission and begin working towards an investigation of the host, and an appropriate consolation regarding this encounter.
We sincerely appreciate your feedback.
