Shore Excursions Group is the market leading and world's largest shore excursion company. Since 2008, we've provided cruise passengers with higher-quality, lower-priced, and smaller group shore excursions from a portfolio of over 4,000 tours in over 300 ports that covers 99% of major cruise line itineraries. Over the last 17 years, we've delivered more than 4.9M excursions with a 4.7 out of 5 star rating from more than 49,200 reviews.Our excursions are higher quality, lower priced, and travel in smaller groups averaging just 12 guests per departure, allowing our guests to truly connect with the local culture and enjoy a more enriching travel experience. Our website provides a personalized shopping experience highlighting the top-rated and most popular excursions in each port of call with authentic photos, videos, and reviews from other guests.Our proprietary itinerary search technology makes booking easy by displaying the excursions guaranteed to work for your ship's scheduled arrival and departure into each port of call. We also feature hand-curated multi-port packages with the top-rated excursion for each port bundled together at an additional discount.Our Unique ApproachWhile the cruise lines and other companies also offer excursions, we are the experts and our experience and approach set us apart. Our exceptional excursions travel in smaller groups and visit more interesting and authentic locations, using more personalized tour guides.Our team uses a comprehensive approach to select the leading guides and best tour providers around the world. Every excursion is carefully curated and closely monitored through quality control and customer feedback.High quality service is very important to travelers and leads to better experiences with higher satisfaction. We encourage you to call us, so our experts can answer your questions and help you select the best excursions for your cruise.
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Is Shore Excursions Group legit?
Shore Excursions Group (shoreexcursionsgroup.com) has a 4.3 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 80% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 73% of negative reviews. Last updated 2026-08-27.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the website is extremely user-friendly, making it simple to search for tours, read detailed descriptions, and seamlessly complete bookings. Travelers also love the local guides, describing them as exceptionally knowledgeable, kind, and professional individuals who ensure everyone feels safe and well-cared for.
However, some customers also noted confusion regarding meeting locations, mentioning a lack of clear instructions or details about where to find their guide upon arrival. A few reviewers expressed frustration when tours missed advertised attractions or when drivers were uncommunicative and failed to follow the expected itinerary.
Auto-generated from all reviews of this business. For reference only.
Our group leader booked a 5 hour tour in bermuda for 6 of us. The tour was advertised as HAMILTON and TOBACCO BEACH. The tour van left kings wharf 30 minutes late.... and then the guide, Jason, proceeded to tell us that this was a "sampler " tour. We would not be spending more than 30 minutes in HAMILTON and TOBACCO beach would also be a 30 minute stay. This is not what we paid for
.total rip off. Instead of 90 minutes of travel and 4 hrs at 2 locations we received 4 hours of travel and under 45 minutes at 2 locations
... pure crap ..angry and disappointed. I can't wait to to publish a full review on trip advisor.
Reply from Shore Excursions Group2026-07-15
We sincerely apologize for the experience you encountered during your excursion. This is certainly not the quality of service that Shore Excursions Group strives to provide.
The information you provided has been forwarded to our Customer Relations Team for further review. They will investigate the events of the day and work toward an appropriate resolution for the concerns you conveyed.
Thank you for your valuable feedback.
We had a fantastic experience with shore excursions from start to finish. Would really recommend booking through them.
Reply from Shore Excursions Group2026-07-21
It makes us glad to hear that we've left a lasting impression on you. We invite you to explore our other options for your next voyage. Thank you very much for your feedback. Cheers!
Everything was simple to do. No jumping through hoops to finalize things.
Reply from Shore Excursions Group2026-07-21
We make our reservation request process on our website as simple as possible on your end, while we take care of all the complex stuff on ours. Thanks very much for your feedback.
I was trying to book via costco but for some reason its not allowed. Would like thew 10% off... seems a bit sketchy!
Reply from Shore Excursions Group2026-07-21
We apologize for the difficulty you're encountering redeeming your discount. Please give us a call at your earliest convenience at 1-866-999-6590, Monday through Friday, 9 a.m. to 6 p.m. Eastern Time. One of our Excursions Experts can assist you in applying your discount to your order.
Great phone service. First used Shore Excursions Group for snorkel trip in Saint Thomas in 2022. Several friends recommended them over the years. All reports are highly complementary. Using them now for 45-day Med cruise.
Reply from Shore Excursions Group2026-07-21
We're glad to hear that we were able to provide the same stellar service that your friends received to you as well. We can't wait to cater to you for your 45-day cruise that's coming up. We have a lot of experiences that we think may pique your interest. Thank you very much for your valuable feedback.
We use Shore Excursions because they are cheaper than on the cruise ship. We have always had great drivers who make it fun and safe. And they get us back to the ship right on time. We would not use any other business but them! Top notch!
Reply from Shore Excursions Group2026-07-21
Thank you for placing us at the top of your list for your excursion needs. We are greatly humbled! We can't wait to cater to you for the next adventure! Thank you very much for your feedback.
Do not use this Company. We booked a “Paint by the Sea” excursion in St. Maarten . Paid and received written confirmation and directions to meet the tour. I should have suspected something was up when the directions were wrong and no one heard of the meeting spot. Finally with the help of the local police we found the location and arrived 30 minutes early. I called the local number provided in the confirmation to say we arrived but there were no signs. I was told there would be no tour. A mix up on their end. Money would be returned. Still have not seen the refund. In addition what a waste of time and a port stop. Too late to book something else. Suggest if you want a reliable company - try someone else.
Reply from Shore Excursions Group2026-07-15
We greatly apologize for the experience you encountered. When you have a moment, please send these details, along with any additional information you may have and the order number for your reservation, to [email protected].
Our team will review your submission, begin investigating the events of the day that you specified, and work toward discovering an appropriate consolation regarding the experience.
Thank you for your valuable feedback.
Excellent descriptions of tours, useful reviews (although I would have liked seeing more current ones - why aren't there more?), good variety for most destinations
Reply from Shore Excursions Group2026-07-21
We work to provide a wide variety of excursion content for our customers so we can cater to all travelers of different interests while providing the most informative, in-depth descriptions so you can make the best decisionson on which excursions you should encounter. Thank you for your feedback.
Love how easy it was to find excursions relating to our ship and departure times. Great details about excursions. Thanks team. Only had a problem trying to get credit card to pay. Third time lucky 😉
We scheduled shore excursions for most posts on a Baltic Cruise. We specifically scheduled the Tour "Small Group Swedish Fika Walking Experience from Stockholm" and arrived 15 mins prior to the Tour commencement at 10:00 am. The tour guide never turned up. We called the local number (+46 731408655) and after two attempts were able to speak to the representative. They said they would call the tour guide and call back. You guessed it, we never heard back from them again. They never picked up the numerous attempts to call them back either. The tour never happened.
We submitted a request for a refund from Shore Excursions Group and provided them with:
(1) The return Taxi bill to the ship
(2) Photograph of the location where we were waiting with clear street names (photos are time stamped)
(3) Evidence of call logs to the local representative that were made prior to and after the scheduled tour commencement time
(4) Evidence of call logs to the US Emergency number
(5) A complete claim form
The initial claim was submitted to the email we were guided to use to process a claim the same day, 8th June 2026. A follow up email to the website "Contact Us" was sent on the 14th June and we received acknowledgement of the receipt of that email indicating that they would "pass this on to their management team for review" on the 15th June. Today is the 2nd July 2026 and there has been no response from that review process.
While the claim they have all these services in place, local contacts, emergency numbers, a process for claiming a refund for a tour where the tour guide never shows up, the support they offer is lacking and I would recommend you look elsewhere for your shore excursion experience so that you don't have a disappointing shore excursion.
Reply from Shore Excursions Group2026-07-08
Thank you for taking the time to share your feedback with us. We sincerely regret that your experience with us fell short of your expectations.
Our Customer Relations Team is actively reviewing the concerns you outlined and is working toward an appropriate resolution. Once their review is complete, they will connect with you using the primary contact information associated with your order.
We truly appreciate you bringing this to our attention and thank you for your patience throughout the review process and for your valuable feedback.
The excursion was basically a reservation of a tee time. I had to arrange my own transportation and rent my own clubs. I guess my expectations of an excursion while on a trip were higher than expected. I expected others from the two cruise ships and perhaps to be put with other golfers. I ended up golfing alone but still had a nice time.
On the positive side, I didn’t have any trouble checking in and getting my voucher authenticated.
The golf course was very nice and they had the best golf carts I’ve ever seen. The staff at the course was amazing and very helpful.
The low rating is not feeling like I got much in the way of service from Shore Excursions for what I payed.
M
Marc A. Tanenbaum美国 · 1 review · Experienced 2026-06-30 ·
★★★★★
The four of us spent 2.5 hours choosing…
The four of us spent 2.5 hours choosing mutually attractive excursions between Cruises Only offered excursions and those by Holland America. Went very well. Only negative was that cancellation policy not always obvious.
Reply from Shore Excursions Group2026-07-01
We’re delighted to hear that the experiences on our website piqued your interest. We invite you to visit us again to explore even more attractive offers for your next voyage. Thank you for your feedback.
We did “The Baths” tour on Virgin Gordo. From our cruise ship we ported in Tortola and took this tour. From the start it was a first class tour. They were on time. We had to water taxi to virgin Gorda. Do a hiking tour to the baths. Swim and then return back. We were on a separate water taxi as a group to keep us on schedule. This particular excursion was incredible and I highly recommend. And the shore excursions rep was outstanding. We never had a concern about getting back to our ship on time. I wouldn’t hesitate to book more excursions thru this company.
Reply from Shore Excursions Group2026-07-01
Thank you for your wonderful review! We’re thrilled to hear you had an incredible time exploring The Baths and that our team helped make your experience seamless from start to finish. We truly appreciate your recommendation. It helps our guests make decisions on which experiences they should encounter. We look forward to helping you make more unforgettable memories on your future voyages!
While the overall excursion was nice there some things that kept me from giving 5 stars. We were strongly encouraged to speak with cruise staff to ensure we were on first tender off ship to ensure we would make the excursion time. We were able to do so. After arriving at meeting point in Santorini we waited 1/2 an hour for other guests who then were taken before us to start their tour! We weren’t the only ones it happened to. I was made to feel like a disgruntled, Debbie Downer because I spoke up about this unfair way of organizing the tour. I believe there were 3-4 small tour buses with the company. The tour guides had lots of energy and lots of great knowledge. But spent a lot of time reminding us that they were the best tour company on the island and although the start was chaotic, it was organized chaotic. Also, reminding us that the most important thing is that the best part of excursions should be the last memories, not the first impression so then everything is fine. They said we would not have use of bathrooms for 2 and half hours, it ended up being 3 and half hours. They also stated in their contract that we would have the option of a lunch at a restaurant or we could choose to eat on our own with instructions on how to get back to departure area. That never happened. We really wanted to eat on our own but as I said, we were never given the option. Only mentioned in the document. We were brought to Mario’s restaurant. Our table waited almost 25 min before a server could make it over for drink orders. Our two guides were eating their meals before I even received a glass of water. Crazy. I also noticed that there were 2-3 other tour buses with the same business logo in parking lot. I guessing they have a working relationship with the restaurant owner. While the sites we saw were great and commentary informative, there is lots they could do to improve the experience for all customers.
Reply from Shore Excursions Group2026-07-01
Thank you for taking the time to share your detailed feedback. We’re glad to hear you enjoyed the sights and found your tour guides knowledgeable and engaging. We sincerely apologize for the frustrating start to your experience, the extended wait for restroom access, and the confusion regarding the lunch options described in the tour information. Your comments regarding the organization of the tour are invaluable, and we will share them with our local partner for review as we collaborate with them to improve the quality of the experience. We truly appreciate your thoughtful feedback and hope to have the opportunity to provide you with an even better experience on a future voyage.
