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Travel & Vacation

Shore Excursions Group

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203 reviews

4.3203 reviews
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About Shore Excursions Group

Data updated
Website
shoreexcursionsgroup.com
Category
Travel & Vacation
Location
United States
Status
Unclaimed
Last 12 months
203 reviews
Replies to negative
73% (22/30)
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866.999.6590[email protected]shoreexcursionsgroup.com

About this business

Shore Excursions Group is the market leading and world's largest shore excursion company. Since 2008, we've provided cruise passengers with higher-quality, lower-priced, and smaller group shore excursions from a portfolio of over 4,000 tours in over 300 ports that covers 99% of major cruise line itineraries. Over the last 17 years, we've delivered more than 4.9M excursions with a 4.7 out of 5 star rating from more than 49,200 reviews.Our excursions are higher quality, lower priced, and travel in smaller groups averaging just 12 guests per departure, allowing our guests to truly connect with the local culture and enjoy a more enriching travel experience. Our website provides a personalized shopping experience highlighting the top-rated and most popular excursions in each port of call with authentic photos, videos, and reviews from other guests.Our proprietary itinerary search technology makes booking easy by displaying the excursions guaranteed to work for your ship's scheduled arrival and departure into each port of call. We also feature hand-curated multi-port packages with the top-rated excursion for each port bundled together at an additional discount.Our Unique ApproachWhile the cruise lines and other companies also offer excursions, we are the experts and our experience and approach set us apart. Our exceptional excursions travel in smaller groups and visit more interesting and authentic locations, using more personalized tour guides.Our team uses a comprehensive approach to select the leading guides and best tour providers around the world. Every excursion is carefully curated and closely monitored through quality control and customer feedback.High quality service is very important to travelers and leads to better experiences with higher satisfaction. We encourage you to call us, so our experts can answer your questions and help you select the best excursions for your cruise.

Written by the business, not verified by us.

Is Shore Excursions Group legit?

Shore Excursions Group (shoreexcursionsgroup.com) has a 4.3 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 80% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 73% of negative reviews. Last updated 2026-08-27.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the website is extremely user-friendly, making it simple to search for tours, read detailed descriptions, and seamlessly complete bookings. Travelers also love the local guides, describing them as exceptionally knowledgeable, kind, and professional individuals who ensure everyone feels safe and well-cared for. However, some customers also noted confusion regarding meeting locations, mentioning a lack of clear instructions or details about where to find their guide upon arrival. A few reviewers expressed frustration when tours missed advertised attractions or when drivers were uncommunicative and failed to follow the expected itinerary.

Auto-generated from all reviews of this business. For reference only.

What people say

A
Albert ZinkandUnited States · 3 reviews · Experienced 2026-04-23 ·

Confusing Information Provided

Information received after booking and paying for excursions(2) didn't have Shore Excursions contact information included. Never received the Istanbul guide book we paid for. There was not information provided about where to meet the guide nor the time. The whole process was confusing.

Reply from Shore Excursions Group2026-06-05

Thank you very much for your valuable feedback. We are truly sorry to hear about the issues you encountered during your experience with us. When you have a moment, please send additional details regarding these issues, along with the order number for your reservation, to our team at [email protected]. The corresponding team will review the information you provide and determine what resolution may be available regarding the concerns you have highlighted.

T
TonyUnited States · 5 reviews · Experienced 2026-04-23 ·

Fun Moorea Safari

The Moorea Island Safari tour was a very fun experience in a safari-style vehicle with only about 8 people. We saw some beautiful lookout sights, explored a pineapple field, and enjoyed free samples at a distillery and fresh fruit at the end of the tour. What made this so unique is our vehicle was able to go to places many of the larger cruise buses couldn't reach. It felt like we had the sights to ourselves much of the time. The mountain roads were bumpy here and there, but it added to the feel of being on an adventure. My parents and I both thoroughly enjoyed the experience. As always, I highly recommend Shore Excursion Group!

Jay BTürkiye · 1 review · Experienced 2026-05-03 ·

Terrible!

Terrible! We booked a private half day tour of Olympia and Katakolon for 6 people. We arrived in Katakolon and followed their instructions to meet our guide outside the port. Their representative there had no record of our booking. She tried to contact the office, as did we, and there was no answer. We also tried the international contact number, but as it was a Sunday morning, and still overnight in the US, there was also no answer. After waiting over half an hour, half our group decided to leave the port and walk around the town. We sent an email asking for a refund. We were also told that it was meant to be a local driver who would just take us to Olympia and wait for us to bring us back, for which we were charged US 795. No guiding, just a driver. We could have got the bus there for 15 Euro. We have subsequently received word that they have refused our refund request. I will never use them again.

Reply from Shore Excursions Group2026-05-19

We greatly apologize for the experience you encountered! It is certainly not the standard of quality Shore Excursions Group has set to provide. When you have a moment, please send these details, along with your reservation order number, to [email protected]. The corresponding team will carefully review the information provided and work toward an appropriate resolution regarding the experience described.

J
JTUnited States · 1 review · Experienced 2026-04-25 ·

The tour did the minimum it said it…

The tour did the minimum it said it would so I gave it a 3. We had one bus with what ended up being 2 groups to tour the Vatican Museum and Sistine Chapel. As such each group ended up with about 2 hours of free time. That time mostly ended up being wasted time as it wasn't enough time in a single block to get in line to view St Peter's Basilica or for the bus to at least drive by some other attractions. We also had our tour on a Saturday so our drive into the Vatican took far less time leaving us with an hour of time up front. The guide said if we had time we would stop to see the Colosseum and maybe more but that never happened. We had 3 hours of time but essentially couldn't do anything but walk around outside the Vatican. The tour shouldn't combine two groups onto a single bus. That alone would have given us enough time to get in line to see St Peter's and or to drive by at least a couple of different attractions. Was expecting a lot more on a 10 hour excursion. Very disappointing.

Paul KwoSpain · 1 review · Experienced 2026-05-12 ·

Roman colosseum and imperial forum

We did the Roman colosseum and imperial forum from our cruise ship. I have to say it was very disappointing. 1. The time was stated from 8:15am to 5:30pm. We were done and on our boat by 4:15pm. 2. After the colosseum and imperial forum tour we were given 45 minutes to eat at wherever we want. With the amount of time we had left over we could have easily had an hour and a half so we didn’t have to rush and eat and get to at least walk a little around the area. 3. The woman who took us around the colosseum talked non stop but didn’t actually tell us real stories. She just kept embellishing the history with what she thought the gladiators might have felt. I don’t need her to extrapolate what she thought the gladiators may have felt. I wanted facts and real stories in historical accounts. 4. The guy who took us around the actual city in the car barely gave us any information about the city. He literally just dropped us off and say meet me back in this much time. Only good thing was that we had a 30 minutes visit of the St. Peter square outside the Vatican. I felt like I was short at least 30 to 45 minutes time of exploring the city with this tour. For the amount of money they charged I expected a little more.