Fantastico
Fantastico! Jose was great. He made great choices and was able to meet the needs and wants of our group.! Highly recommend this tour.
About Shore Excursions Group
Data updated- Website
- shoreexcursionsgroup.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 73% (22/30)
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About this business
Shore Excursions Group is the market leading and world's largest shore excursion company. Since 2008, we've provided cruise passengers with higher-quality, lower-priced, and smaller group shore excursions from a portfolio of over 4,000 tours in over 300 ports that covers 99% of major cruise line itineraries. Over the last 17 years, we've delivered more than 4.9M excursions with a 4.7 out of 5 star rating from more than 49,200 reviews.Our excursions are higher quality, lower priced, and travel in smaller groups averaging just 12 guests per departure, allowing our guests to truly connect with the local culture and enjoy a more enriching travel experience. Our website provides a personalized shopping experience highlighting the top-rated and most popular excursions in each port of call with authentic photos, videos, and reviews from other guests.Our proprietary itinerary search technology makes booking easy by displaying the excursions guaranteed to work for your ship's scheduled arrival and departure into each port of call. We also feature hand-curated multi-port packages with the top-rated excursion for each port bundled together at an additional discount.Our Unique ApproachWhile the cruise lines and other companies also offer excursions, we are the experts and our experience and approach set us apart. Our exceptional excursions travel in smaller groups and visit more interesting and authentic locations, using more personalized tour guides.Our team uses a comprehensive approach to select the leading guides and best tour providers around the world. Every excursion is carefully curated and closely monitored through quality control and customer feedback.High quality service is very important to travelers and leads to better experiences with higher satisfaction. We encourage you to call us, so our experts can answer your questions and help you select the best excursions for your cruise.
Written by the business, not verified by us.Is Shore Excursions Group legit?
Shore Excursions Group (shoreexcursionsgroup.com) has a 4.3 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 80% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 73% of negative reviews. Last updated 2026-08-27.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the website is extremely user-friendly, making it simple to search for tours, read detailed descriptions, and seamlessly complete bookings. Travelers also love the local guides, describing them as exceptionally knowledgeable, kind, and professional individuals who ensure everyone feels safe and well-cared for. However, some customers also noted confusion regarding meeting locations, mentioning a lack of clear instructions or details about where to find their guide upon arrival. A few reviewers expressed frustration when tours missed advertised attractions or when drivers were uncommunicative and failed to follow the expected itinerary.
Auto-generated from all reviews of this business. For reference only.What people say
Easy to navigate for the purchase.
This offer came up via email as…
This offer came up via email as addition to my cruise booking which caught my attention
It took forever to get the emailed…
It took forever to get the emailed booking code or number, the delay in receipt of the code made me think that it was something with my computer and caused me a great deal of stress trying to find another way to get the code and then I called nobody with cruises.com could help give me a very lengthy explanation of how to submit a form for a claim it should all be able to be completed in a very simple process on the website it should be simpler to just process the order without having to access an emailed code.
Easy to follow and order
Our tour guide in Roatan
Our tour guide in Roatan, Honduras, Shamir, was beyond amazing. My wife and I had an AMAZING time and are extremely grateful of having run across Shamir. To Shore Excursions Group, thank you for employing an amazing tour guide who went above and beyond for us and did us really well and showed us a really good time. When we come back to Roatan with the family, we will be requesting Shamir for another amazing experience.
Reply from Shore Excursions Group2026-04-17
We’re thrilled to hear that our host, Shamir, made such a lasting impression by delivering exceptional service with genuine charm. It’s always great to know when our hosts are able to elevate their experiences in meaningful ways. We’re confident they will be delighted to welcome you again on your future travels to Honduras. Thank you for your valuable feedback, and we invite you to explore our other offerings for another alluring experience.
Several choices of itineraries
Several choices of itineraries. I don't enjoy doing this on line. I refer the one on one with a live agent.
Intuitive
Easy to sort and find the type of excursions that i was looking for. Easy to make a secure purchase.
Reply from Shore Excursions Group2026-04-17
We're always working to ensure that our website is easy to use, and we're glad that you found it as such. Thank you very much for your feedback.
Good choice of shore excursions
Reply from Shore Excursions Group2026-04-17
We're happy to hear you enjoyed our selections! Thank you for the nice feedback.
The easiness of the whole process
Reply from Shore Excursions Group2026-04-17
We're glad that you found our website easy to use. Thank you for your feedback.
I did not receive a code
I did not receive a code. It took several phone calls and emails to get the problem resolved. I also didn't realize that when I selected points to cover the excursion, I would not get the remainder not used back. I lost many points because of this.
super easy and everything is laid out…
super easy and everything is laid out in a list for you to see! do make sure that you read how much time you spend in the excursion because it'll help you make a decision
Reply from Shore Excursions Group2026-04-10
We’re always looking for ways to streamline the experience on our website, and we’re glad to hear you found it easy to use. Thank you very much for your feedback—we appreciate it!
Worst excursion ever
Worst excursion ever! They claim that they "offer the Best Shore Excursion...Top Rated Tours. Elevate Your Cruise Experience With Fun & Unique Shore Excursions"... The driver was silent, couldn't drive well, filthy van, no AC and we didn't even see the attractions we were told we'd visit. We're are in Kuala lumpor and when we got to the petronas tower it was booked. Everyone in the van was so frustrated, that we went back to the ship 4 hours early.
Reply from Shore Excursions Group2026-04-09
We sincerely apologize for the experience you encountered. The details you provided have been forwarded to our Customer Relations Team so they may investigate the events of the day and work toward an appropriate resolution. Once their review is complete, we will correspond with you using the contact information associated with your order. Thank you very much for your valuable feedback.
Site is very very easy to navigate also…
Site is very very easy to navigate also really liked the review at the bottom of the page describing the city/country extremely helpful.
Reply from Shore Excursions Group2026-04-10
We’ve designed our website to make it easy for anyone to explore excursions that are compatible with their cruise and make an informed decision. We’re glad to hear it helped you with yours. Thank you very much for your feedback.
christi helped me and walked me through…
christi helped me and walked me through it!!!
Easy and strait forward directions.
Better value than the ship excursions
I love that I was able to link my cruise and know it was being coordinated to line up with the required dates. Also impressed with the variety of choices (made it hard to choose!)
Reply from Shore Excursions Group2026-04-10
We work to ensure that our catalog of experiences offers a wide variety to capture the many different interests of our customer base, while also confirming compatibility with our customers’ corresponding cruises. This allows our guests to focus less on logistics and more on choosing the exciting excursion that best fits their preferences. Thank you very much for your feedback!
Sent email and received info from Linda…
Sent email and received info from Linda Drexler who was very helpful.
Reply from Shore Excursions Group2026-04-10
We will let Linda know that you were very pleased with her performance. Thank you very much for your feedback!
Half Day Snorkeling & Catamaran Sailing
We booked the St. Maarten Half Day Snorkeling & Catamaran Sailing with Shore Excursions Group. The excursion was as described. The group they used was Happy Sailing SXM. David and Stephen are great! We booked this and expected a lot of people, but we only had 7. It felt like a private adventure. After a short walk, we got to the meeting point, checked in and off we went. We got to the first stop and for about 20 minutes we were the only boat snorkeling. We were able to see the fish, and David brought up an urchin for us to feel. We stayed long enough for us to see everything, the sunken ship and helicopter as well as a cannon. It was about 2 hours. Many other groups with a lot of people came and left while we were still snorkeling. Then we went to Indigo Beach, and spent time relaxing as well as having snacks & drinks. Both David & Stephen were friendly and shared their knowledge about their lives as well as the island. It was well organized and afterwards we went slowly by the beach. If you want to go shopping or to the beach, when you get back to Dock Maarten, walk to the left and you will hit the downtown area. There is a water taxi you can take back to the port area.
Reply from Shore Excursions Group2026-04-10
We’re glad to hear that your excursion in Saint Maarten provided such an intimate snorkeling and sailing experience, along with plenty of insightful information from the host. It’s wonderful that you were able to explore the hidden features beneath the water, including the sunken ship and cannon, and also enjoy some relaxing time at Indigo Beach. We invite you to explore more of the excursions we offer for your next voyage. Thank you very much for sharing your experience with us!
This was one of the best sunset dinner…
This was one of the best sunset dinner cruises ever. Starting on the dock with live Hawaiian music and dancers in costume. Inside the vessel was set up with a stage on each level; no matter where you sat, you could see the show. Music and dancers were great, with many costume changes. Now to the extensive buffet, there was something for every palate (great buffet, you did not go hungry), just as impressive was the dessert table. The Hawaiian dancers and the colorful costumes made for one of the best Sunset Dinner Cruises we have ever seen.
Reply from Shore Excursions Group2026-04-10
We’re glad to hear that you enjoyed your sunset dinner cruise and that our host was able to provide the Hawaiian charm the region is known for. We also hope you had the your fill of the delicious buffet offered during your experience. We invite you again on your next voyage to explore the many other excursions we have available. Thank you very much for your feedback!