Insufficient detail regarding what was…
Insufficient detail regarding what was incorrect in the information provided
About Shore Excursions Group
Data updated- Website
- shoreexcursionsgroup.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 73% (22/30)
Do you own Shore Excursions Group? Claim this profile for free and start replying to reviews.
About this business
Shore Excursions Group is the market leading and world's largest shore excursion company. Since 2008, we've provided cruise passengers with higher-quality, lower-priced, and smaller group shore excursions from a portfolio of over 4,000 tours in over 300 ports that covers 99% of major cruise line itineraries. Over the last 17 years, we've delivered more than 4.9M excursions with a 4.7 out of 5 star rating from more than 49,200 reviews.Our excursions are higher quality, lower priced, and travel in smaller groups averaging just 12 guests per departure, allowing our guests to truly connect with the local culture and enjoy a more enriching travel experience. Our website provides a personalized shopping experience highlighting the top-rated and most popular excursions in each port of call with authentic photos, videos, and reviews from other guests.Our proprietary itinerary search technology makes booking easy by displaying the excursions guaranteed to work for your ship's scheduled arrival and departure into each port of call. We also feature hand-curated multi-port packages with the top-rated excursion for each port bundled together at an additional discount.Our Unique ApproachWhile the cruise lines and other companies also offer excursions, we are the experts and our experience and approach set us apart. Our exceptional excursions travel in smaller groups and visit more interesting and authentic locations, using more personalized tour guides.Our team uses a comprehensive approach to select the leading guides and best tour providers around the world. Every excursion is carefully curated and closely monitored through quality control and customer feedback.High quality service is very important to travelers and leads to better experiences with higher satisfaction. We encourage you to call us, so our experts can answer your questions and help you select the best excursions for your cruise.
Written by the business, not verified by us.Is Shore Excursions Group legit?
Shore Excursions Group (shoreexcursionsgroup.com) has a 4.3 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 80% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 73% of negative reviews. Last updated 2026-08-27.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the website is extremely user-friendly, making it simple to search for tours, read detailed descriptions, and seamlessly complete bookings. Travelers also love the local guides, describing them as exceptionally knowledgeable, kind, and professional individuals who ensure everyone feels safe and well-cared for. However, some customers also noted confusion regarding meeting locations, mentioning a lack of clear instructions or details about where to find their guide upon arrival. A few reviewers expressed frustration when tours missed advertised attractions or when drivers were uncommunicative and failed to follow the expected itinerary.
Auto-generated from all reviews of this business. For reference only.What people say
Well what can I say about this…
Well what can I say about this company. My friends and I booked a turtle dine and snorkel tour in Hawaii. Around 900 dollars. On the morning Hawaii was having the worse storm for 40 years. We heard nothing about our tour , although all the tours on the ship were being cancelled. As we didn't know what was happening and after trying unsuccessfully to contact someone we made our way to the port by taxi. We thought we better let them know we were there to speak to someone rather then not turn up Trees were coming down and the storm was ferocious. We stood in the pouring rain for 45 mins till 11am the time the tour was due to start , no-one turned up . After several emails the only response I got from the company a few days later was an email saying exactly the same thing 3 times. We are verifying the tour didn't go ahead. 5 days or so later im still waiting for my money. Looks like ill have to take it up with my credit card company when im home. Not nice to have this extra stress on what has been a lovely cruise. We also sent the company photos of the storm and the boat we were due to go on
Reply from Shore Excursions Group2026-03-20
We sincerely apologize for the experience you’ve encountered with your reservation. Regarding your excursion, we have forwarded the information you provided to our Customer Relations team so they can review the details of your experience and work toward an appropriate resolution. They will follow up with you directly using the primary contact information associated with your order once a resolution has been determined. We truly appreciate your patience and, again, apologize for the experience.
It was easy to book the reservation.
Ease of use.
The best part of our Puerto plata…
The best part of our Puerto plata excursion was our tour guide, Alex. He grew up from the area and is well versed on the island. He was friendly, pleasant, and so knowledgeable. He made the day so much fun and really made us want to stay and come back to the island soon. Golden Beach was beautiful and so well kept. He really made the day personalized with our group and went above and beyond. Thank you, Alex, and the driver Daniel.
Clear terms and conditions
Clear terms and conditions. Website ease of navigation.
It was very easy to place and pay for…
It was very easy to place and pay for an order.
greece shore excursion
Vert easy to navigate and prices reasonable
A wonderful variety of tours available
A wonderful variety of tours available. Website very user-friendly.
great selection and pricing
Excellent Customer Service
I was not pleased with an excursion I booked as the venue I specifically went to see was closed and under construction. I expressed my disappointment and low and behold, I was issued a full refund. What a great company! I have used them many times in the past and have always been happy. I would highly recommend them.
Made simple just by selecting the…
Made simple just by selecting the cruise line, the ship name and the dates. From there, all you had to do was read and click. The descriptions explained everything quite well. After choosing the options, it was easy as 1-2-3. Now, I would switch the "Select a tour time" and the number of individuals option, but it wasn't that big of a deal, just more of a Selection of Order suggestion.
My Go-To for Cruise Shore Excursions
Super easy website to navigate and tour descriptions were very informative. Ratings were helpful to read through to help make my mind up when I was on the fence about a tour.
web sit difficult to work with
web sit difficult to work with. had to input ridiculous data
Loved the one on one personal touch
Loved the one on one personal touch. Guide was very informative, friendly and fun.
Disappointment and not fair to customers
We booked a package excursion with Shore Excursioneer that was supposed to include a zipline tour, a boat tour with snorkeling, and a beach afternoon. When we arrived, the weather was very bad and most of the activities were cancelled. While we understand that weather is outside of anyone’s control, almost the entire excursion ended up not taking place. The original zipline tour advertised on the website included 13 zip lines and 16 platforms. However, we were only able to complete 5 zip lines. At no point before starting were we informed that the activity would be reduced to only 5 lines instead of the full tour. Because of the heavy rain, we ourselves decided not to continue with the boat and snorkeling part, which would have been unsafe. This was not clearly discussed with us beforehand either. In the end, the only services we actually received were transportation and access to the zipline park where we completed just 5 zip lines. Despite this, we were still charged $100 and only offered a partial refund of the $67 deposit. In our opinion, this price is extremely disproportionate to the services that were actually delivered. If we had known beforehand that almost the entire excursion would be cancelled and that the zipline activity would be reduced to only 5 lines, we would never have agreed to proceed. We fully understand that weather can affect excursions, but situations like this should be handled fairly for customers as well. Charging such a high amount for such a small portion of the advertised experience feels unreasonable. Unfortunately, the company has refused to reconsider the charge despite the significantly reduced service. For future customers, it may be important to know that if large parts of the excursion cannot take place, you may still be charged most of the price.
Reply from Shore Excursions Group2026-03-10
We sincerely apologize for the experience you described. We understand how frustrating it can be when an activity you were looking forward to does not take place as expected. When you have a moment, please send the details you shared here, along with your order number, to our team at [email protected]. Our team will review your inquiry and begin exploring a resolution regarding the experience you specified. We greatly appreciate you taking the time to share your feedback.
Easy to navigate your site
Easy to navigate your site. Multiple offerings available so we could find just the right trip for us.
Very confusing instructions
Very confusing instructions. There was no order number on my right confirmation sheet
Reply from Shore Excursions Group2026-03-09
Hello Chris, we apologize for the confusion you encountered with your reservation. When you have a moment, please send the details of your concern along with your order number to our team at [email protected]. Our team will review the information you provide and work toward identifying a resolution. You may also call us at 1-866-999-6590 Monday through Friday, 9 AM to 6 PM Eastern Time to speak with one of our Excursion Experts, who will be happy to assist you regarding this.
Found the site online
Found the site online, researched the company and was impressed with its rating. Found an excursion that appealed to me with plenty of info regarding activities and amount of exertion required. From there it was easy to schedule the excursion and make payment (plenty of options) online.