Very simple to access
Very simple to access, especially for seniors
Reply from Shore Excursions Group2026-04-10
We strive to ensure our website is easy to use for customers of all levels of computer savviness. Thank you very much for your feedback!
About Shore Excursions Group
Data updated- Website
- shoreexcursionsgroup.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 73% (22/30)
Do you own Shore Excursions Group? Claim this profile for free and start replying to reviews.
About this business
Shore Excursions Group is the market leading and world's largest shore excursion company. Since 2008, we've provided cruise passengers with higher-quality, lower-priced, and smaller group shore excursions from a portfolio of over 4,000 tours in over 300 ports that covers 99% of major cruise line itineraries. Over the last 17 years, we've delivered more than 4.9M excursions with a 4.7 out of 5 star rating from more than 49,200 reviews.Our excursions are higher quality, lower priced, and travel in smaller groups averaging just 12 guests per departure, allowing our guests to truly connect with the local culture and enjoy a more enriching travel experience. Our website provides a personalized shopping experience highlighting the top-rated and most popular excursions in each port of call with authentic photos, videos, and reviews from other guests.Our proprietary itinerary search technology makes booking easy by displaying the excursions guaranteed to work for your ship's scheduled arrival and departure into each port of call. We also feature hand-curated multi-port packages with the top-rated excursion for each port bundled together at an additional discount.Our Unique ApproachWhile the cruise lines and other companies also offer excursions, we are the experts and our experience and approach set us apart. Our exceptional excursions travel in smaller groups and visit more interesting and authentic locations, using more personalized tour guides.Our team uses a comprehensive approach to select the leading guides and best tour providers around the world. Every excursion is carefully curated and closely monitored through quality control and customer feedback.High quality service is very important to travelers and leads to better experiences with higher satisfaction. We encourage you to call us, so our experts can answer your questions and help you select the best excursions for your cruise.
Written by the business, not verified by us.Is Shore Excursions Group legit?
Shore Excursions Group (shoreexcursionsgroup.com) has a 4.3 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 80% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 73% of negative reviews. Last updated 2026-08-27.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the website is extremely user-friendly, making it simple to search for tours, read detailed descriptions, and seamlessly complete bookings. Travelers also love the local guides, describing them as exceptionally knowledgeable, kind, and professional individuals who ensure everyone feels safe and well-cared for. However, some customers also noted confusion regarding meeting locations, mentioning a lack of clear instructions or details about where to find their guide upon arrival. A few reviewers expressed frustration when tours missed advertised attractions or when drivers were uncommunicative and failed to follow the expected itinerary.
Auto-generated from all reviews of this business. For reference only.What people say
poor experience selecting the tours…
I was expecting my selected tours to be saved in the cart and that it would indicate the number of tours saved. There was never a number so I thought I had to create a profile. I ended up calling a shorex rep who was very helplfull.. We are all programmed to create a profile and to watch our cart grow as we shop. This was not the case. Very frustrating experience for me.
Lloyd our tour guide in St Lucia was…
Lloyd our tour guide in St Lucia was just amazing! The knowledge he had was incredible. The care he took to show us the real St Lucia! Even the delicious sandwiches for lunch with home made rum punch. Homemade bread from the little tiny street bakery. Lloyd made our trip exceptional! Thank you Lloyd.
Reply from Shore Excursions Group2026-04-10
We’re glad to hear that your host, Lloyd, provided a great experience filled with insightful knowledge while showcasing the charm that Saint Lucia is known for. It’s also wonderful to know you enjoyed a delicious homemade Saint Lucian meal during your excursion. We invite you to revisit our website to explore more experiences and create even more lasting memories. Thank you very much for your feedback!
Site easy to use and very informative
Site easy to use and very informative. Found what I needed quickly.
Reply from Shore Excursions Group2026-04-10
We’ve engineered our website to be easy to use and efficient when it comes to finding the information you need. We’re glad to hear it delivered exactly that for you. Thank you very much for your feedback.
easily done
Great descriptions of excursions and…
Great descriptions of excursions and like being able to see reviews,
Reply from Shore Excursions Group2026-04-10
We make it a priority to provide as much information as possible so you can make the most informed decision. We appreciate your feedback!
Overcharged
The excursion was advertised in Australian Dollars and we have been charged US Dollars.
Reply from Shore Excursions Group2026-04-02
We’re sorry to hear about the issue regarding the currency used for your purchase. Please give us a call at your earliest convenience, and one of our Excursion Experts will be happy to assist you in resolving this matter.
Easy
Easy to search. Easy to book
Reply from Shore Excursions Group2026-04-10
We work to make sure our website is easy to use. Thanks for the feedback.
Easy process
Easy process, great tour option for this cruise ship stop
Reply from Shore Excursions Group2026-04-10
We are glad you found the website easy to use. Thank you very much for your feedback.
Did not see the Aquarium- we were told…
Did not see the Aquarium- we were told we had to pay entry fees if $50 pp. Is this correct? Driver very distracted on telling more about himself rather then history or sights.
Reply from Shore Excursions Group2026-04-10
We greatly apologize for the experience you encountered. Our records indicate that one of our customer service representatives is currently attending to the concern you have specified. Once their investigation into the events of the day is complete and an appropriate resolution has been determined, they will correspond with you using the primary contact information associated with your order. We sincerely appreciate your valuable feedback and thank you for your continued patience.
Great Company to Book Excursions With!
It was super easy to book three different excursions that were all highly rated and very cost effective versus the excursions offered by the cruise line. I book all three excursions with confidence since I've used them in the past on many other excursions. One time, I had to cancel the excursion and the process of getting our refund was seamless.
Reply from Shore Excursions Group2026-04-10
Thank you very much for your feedback. Our website is designed for ease of use, allowing customers to spend more time exploring excursions and less time trying to figure out how to navigate our platform. We also strive to offer the most competitive pricing for the premium experiences we provide. We hope to welcome you back on your next voyage to explore the many other excursions we have available!
Shore Excursion Antigua…
The driver in Antigua was courteous and entertaining, however, the vehicle seat belts were not usable, making the vehicle unsafe.
Company with integrity
I just wanted others to know that this company is true to its word regarding refunds. Our excursion was cancelled due to weather and the Grand Cayman port being closed. No ships could get in. Before returning home, they had emailed me and refunded me our money. This was much appreciated and builds trust for future trips! We will definitely try again on our next cruise! THANK YOU!
Reply from Shore Excursions Group2026-04-10
Our team sails alongside you, actively monitoring for any potential changes to your itinerary so we can quickly make the necessary adjustments and provide timely refunds if your cruise vessel is ultimately unable to visit a destination where you have a reservation. We’re glad our team was able to earn your trust, and we look forward to being part of your next adventure. Thank you very much for your feedback!
Easy to understand instructions and…
Easy to understand instructions and more information on each tour than I imagined.
Was quick and easy to book and pay....
Italy etc!
Great details! Easy to complete!
SHORE EXCURSIONS GROUP IS THE BEST IN…
SHORE EXCURSIONS GROUP IS THE BEST IN THE USA. NEVER DISAPPOINTED. ALL OUR ADVENTURES WITH FOND MEMORIES SO FAR. THANK YOU, THE CANNONS
Site was easy to navigate
Easy Process
Easy to find information, felt more confident that the program has specific ship information so we can't make a mistake. Would be nice to know the meeting information before booking because there is some stress not knowing details in unfamiliar places.
Misrepresented shore excursion, caused us to miss our prepaid events on board
When visiting the Shore Excursion Group Website, it has you put in the name of your ship and the date you will be in port. Once you do that, it shows you which excursions are available. On our recent cruise I booked two. One for Konoko Falls in Jamacia and one for a beach day in Grand Caribbean. The Shore Excursion Website clearly states that the Konoko Falls excursion is a 2 hour excursion and is a 15-20 minute drive from the port. Our driver met us promptly and we began to drive. 30 minutes into our drive we asked if we were almost there. Hi informed us that we were still 40 minutes form the falls!! We ended up driving 90 minutes to get to the falls, and 60 minutes to get back to the boat. We missed our on-board reservations as the excursion took way more than the 2 hours that were advertised. Back on the boat I called the 24-hour traveler assistance line and got no response. I emailed both from the website and using the reply email when we booked our tickets. I expressed my dismay, the fact that we lost money because we couldn’t do the on-borad activities we had planned, and I requested a refund. Additionally, I said I was skeptical of the veracity of our excursion in Grand Bahama and I wanted to cancel that as well. No body ever got back to me. When we returned home, I emailed and reached out through the website. I was told that they would contact the driver and get back to me. I was clear that the driver was wonderful, the issue I had was that the shore excursion was misrepresented on the website. The website very clearly says that the falls are 15-20 minutes away and that the total excursion time was 2 hours. This was absolutely not the case. I have waited, submitted screenshots of their website, and have heard nothing back. Therefore I request a refund for misrepresenting what we were getting and causing us to lose our money as we were not able to return to the ship in the 2 hours promised. I would never trust this group again. They have been unresponsive and unprofessional.
Reply from Shore Excursions Group2026-04-02
We sincerely apologize for the experience you encountered. When you have a moment, please provide these details along with your order number to our team at [email protected]. They will carefully review your concern and the information provided and work toward a resolution for this matter.