Shore Excursions Group is the market leading and world's largest shore excursion company. Since 2008, we've provided cruise passengers with higher-quality, lower-priced, and smaller group shore excursions from a portfolio of over 4,000 tours in over 300 ports that covers 99% of major cruise line itineraries. Over the last 17 years, we've delivered more than 4.9M excursions with a 4.7 out of 5 star rating from more than 49,200 reviews.Our excursions are higher quality, lower priced, and travel in smaller groups averaging just 12 guests per departure, allowing our guests to truly connect with the local culture and enjoy a more enriching travel experience. Our website provides a personalized shopping experience highlighting the top-rated and most popular excursions in each port of call with authentic photos, videos, and reviews from other guests.Our proprietary itinerary search technology makes booking easy by displaying the excursions guaranteed to work for your ship's scheduled arrival and departure into each port of call. We also feature hand-curated multi-port packages with the top-rated excursion for each port bundled together at an additional discount.Our Unique ApproachWhile the cruise lines and other companies also offer excursions, we are the experts and our experience and approach set us apart. Our exceptional excursions travel in smaller groups and visit more interesting and authentic locations, using more personalized tour guides.Our team uses a comprehensive approach to select the leading guides and best tour providers around the world. Every excursion is carefully curated and closely monitored through quality control and customer feedback.High quality service is very important to travelers and leads to better experiences with higher satisfaction. We encourage you to call us, so our experts can answer your questions and help you select the best excursions for your cruise.
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Is Shore Excursions Group legit?
Shore Excursions Group (shoreexcursionsgroup.com) has a 4.3 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 80% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 73% of negative reviews. Last updated 2026-08-27.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the website is extremely user-friendly, making it simple to search for tours, read detailed descriptions, and seamlessly complete bookings. Travelers also love the local guides, describing them as exceptionally knowledgeable, kind, and professional individuals who ensure everyone feels safe and well-cared for.
However, some customers also noted confusion regarding meeting locations, mentioning a lack of clear instructions or details about where to find their guide upon arrival. A few reviewers expressed frustration when tours missed advertised attractions or when drivers were uncommunicative and failed to follow the expected itinerary.
Auto-generated from all reviews of this business. For reference only.
We paid cash for food and drink at West Bay Beach Resort Getaway and our credit card was also charged.
We cannot find a way to straighten out the overcharge.
Also, we selected the front row of lounge chairs and the resort workers moved a couples lounge chairs right in front of us, when we objected we were given the finger. To make it worse the guy started smoking with the wind blowing the smoke in our face.
We were approached every few minutes by someone trying to sell us something.
We had to go searching for the guy who was supposed to be waiting on us. I think his name was Leonardo. He is who my wife paid the cash to.
Overall it was an unpleasant visit.
Very many details are stated above that I don't need to repeat. Order # 2045083
Reply from Shore Excursions Group2026-03-09
We greatly apologize for the experience you encountered during your excursion. We can imagine how frustrating it can be when you don’t get the experience you hoped for.
When you have a moment, please send these details, along with the order number for your reservation, to our team at [email protected]. Our team will review the information you provide and work toward a resolution regarding the experience you’ve shared.
You may also contact us at 1-866-999-6590, Monday through Friday, 9 AM to 6 PM Eastern Time, to speak with one of our Excursion Experts regarding your experience. They will assist you in submitting your concern for review and resolution.
My travel agent recommended Shore Excursions Group, and I’m so glad I took the time to explore their site. Within minutes, I found an exciting excursion to Cinque Terre at a fantastic price. The booking process was seamless using the link my agent provided, and everything felt straightforward and secure. It was refreshing to find such a great combination of value, variety, and ease — I’ll definitely be using them again for future trips.
the cruise itself was marvelous. We joined my brother-in-llaw the Fredricks reunion. the excursion that we had booked thru the travel agent was not posted with our package so we never went on one. our travel agent was with Vaction to go, other than that we enjoyed the 7 days out.
