Extremely Disappointing Experience
Extremely Disappointing Experience I would not recommend Turito to anyone based on my experience. Before I enrolled, the customer service was excellent. After the demo session, I was contacted repeatedly and encouraged to sign up. Believing in their promises, I enrolled my daughter in a one-year program covering multiple subjects. Unfortunately, after a short period (prior to begin the first session), my daughter decided that the program was not suitable for her and no longer wished to continue. As parents, we can encourage our children, but we cannot force them to participate. We must respect their decisions. I explained this situation to Turito and requested a refund. From the moment I requested a refund, the level of customer service changed dramatically. Communication became extremely poor, and I had to follow up repeatedly for almost two months without receiving a satisfactory resolution. My Relationship Manager became largely unresponsive, making the process even more frustrating. I also requested the direct contact number and physical address of their office in India on several occasions, but these requests were ignored. To my knowledge, they also do not have a physical office or dedicated customer support team in Australia, which made resolving my concerns even more difficult. What disappointed me the most was not just the refund process, but the lack of transparency, responsiveness, and accountability once payment had been received. The excellent customer service I experienced before signing up disappeared completely afterwards. My advice to anyone considering Turito is to do thorough research before committing to a long-term plan. While others may have had positive experiences, my experience has been one of frustration, disappointment, and poor after-sales support. I sincerely hope Turito improves its customer service and handles refund requests in a more transparent and professional manner.