Wasted thousands of credits
Wasted thousands of credits – no video, no refund, no response I spent a large number of credits on ElevenLabs, including over 60,000 credits on a single video that was never delivered. When their system made the mistake, I was expected to pay again with more credits instead of them fixing it. There are no refunds. I emailed support twice and received no response. The majority of the credits I spent produced nothing usable. Poor experience overall — expensive, unreliable, and zero customer support when things go wrong.