Disappointing Service and Poor customer Service communication
was a regular customer and had always ordered from Flower Chimp, but my latest experience was extremely disappointing. My sympathy flowers were delivered to the wrong funeral hall, and their courier (Lalamove) simply left them outside after taking a photo without verifying the recipient. Customer service promised to coordinate with the courier and chapel staff to move the flowers to the correct hall, but nothing was done. I later learned the flowers could have been disposed of before ever reaching the intended family. Instead of taking responsibility, Flower Chimp blamed the customer and defended their courier's negligence. Poor communication, no accountability, and a heartbreaking experience. I won't be ordering again.