Difficult to get a human response from support
I’m currently dealing with an issue regarding my account and refund, and I’m disappointed with the customer support experience so far. I noticed that when customers raise similar complaints here on Trustpilot, AliveMoment often replies by asking them to contact the support team through the contact page. I followed exactly that advice and contacted AliveMoment through their official contact page, but I have not received a human response or any meaningful update regarding my case. Also, contacted via email (at hello email), and only got AI generated response until now. I understand that customer support may need some time to investigate an issue. However, when customers are publicly told to contact support, I would expect that contact to actually lead to someone reviewing the case and responding. As a customer, it is difficult to feel that an issue is being prioritized when there is no acknowledgement or communication after contacting support. I hope AliveMoment will review my case and provide a proper response and resolution. I will update this review if the situation changes.