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Media & Publishing

Alivemoment

ClaimedCollecting reviews

208 reviews

3.9208 reviews
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About Alivemoment

Data updated
Website
alivemoment.com
Category
Media & Publishing
Location
United States
Status
Unclaimed
Last 12 months
208 reviews
Replies to negative
100% (49/49)
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[email protected]alivemoment.com

About this business

Turning your cherished photos into living stories! 🌞

Written by the business, not verified by us.

Is Alivemoment legit?

Alivemoment (alivemoment.com) has a 3.9 out of 5 rating on OK.one, based on 208 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-31.

What people say

c
customerKaren LawtonUnited States · 2 reviews · Experienced 2026-08-27 ·

No reply grom Alivemoment. And no response to my inquiry

I enrolled in their service for 39 days. During that time period, I requested cancellation of my account. I never received a response, and they still charge me $68 a month. I have tried their contact them feature and never got an answer.

Reply from Alivemoment2026-08-29

Hello Karen, We’re very sorry to hear that you requested cancellation but have not received a response and are still being charged. We understand how frustrating and concerning this must be. We’d like to review your account, cancellation request, and billing details. Please contact us via https://alivemoment.com/contact with your account and payment details so we can investigate and assist you further. Kind regards, Amelie

k
katebrannUnited States · 2 reviews · Experienced 2026-08-27 ·

I cried when Alivemoment made one of…

I cried when Alivemoment made one of the last photos of my late husband and I come to life. It was really special. So surreal and real at the same time.

Reply from Alivemoment2026-08-28

Hey Kate, Thank you for taking the time to share your feedback. We truly appreciate you sharing your experience with us. Best wishes, Amelie

Mandy LutheyUnited States · 1 review · Experienced 2026-08-28 ·

They don't stand by their word

I received an email stating I would receive credits for some coins that expired, yet I never did and now they are sending me generic answers to my emails and not honoring their word. First is ridiculous that the coins expire, second I don't want to give any service that doesn't stand by their word my money.

Reply from Alivemoment2026-08-29

Hello Mandy, We’re sorry to hear about your experience and understand your frustration regarding the expired coins and the credits you were expecting to receive. We’d like to review the email you received and investigate your account to understand what happened. Please contact us via https://alivemoment.com/contact with your account details and previous correspondence so we can assist you further. Kind regards, Amelie

R
RogerUnited States · 3 reviews · Experienced 2026-08-24 ·

Many errors and no way of re-editing once spending a credit

I bought the package of credits and bought more than I needed, which I ended up needing them all. Overall, it was okay, but several photos it made some really weird changes, such as completely changing the faces halfway through the video and some odd errors with hands and action. I had to re-do several videos many times, eating up the credits, without any way of resubmitting the same photo or editing it. Overall, I would have chosen a different tool as most of my photos and credit usage was completely unusable.

Reply from Alivemoment2026-08-27

Hello Roger, Thank you for sharing such detailed feedback. We’re sorry that some of your results included changes to faces, hands, and movement, and that repeated attempts used up your credits. We understand how frustrating this can be, especially when there is no easy way to edit or resubmit a result. Your feedback is valuable and helps us identify areas where we can improve both the AI results and user experience. Kind regards, Amelie

Ilka StoneAustralia · 1 review · Experienced 2026-08-27 ·

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY - They prey on peoples vulnerabilities, so upsetting. I found Alive Moments shortly after my mother-in-law died unexpectedly. We were incredibly close, and I paid $39.17 to bring two treasured photographs of her to life for our grieving family. In a time of grief I didn’t realise was that I had apparently been enrolled in recurring payments of approximately $151. Over eight months, $526.26 was taken, despite me never using the service beyond those original two photos. I explained the heartbreaking circumstances and asked for compassion and a full refund of the automatic payments. After initially receiving impersonal AI responses, Alive Moments refunded only $151 and did not respond to my request regarding the remaining $375.26. A company built around preserving memories of loved ones should understand grief, vulnerability and compassion. What began as a loving tribute has instead become another painful experience connected to our loss. I am still asking Alive Moments to do the right thing and refund the remaining automatic payments. UPDATE FOLLOWING THE COMPANY’S PUBLIC RESPONSE: AliveMoment has publicly asked me to contact them so they can “review” my case. To be completely clear, I have already contacted the company repeatedly (11 emails) and provided my account details, the amount being disputed and the full circumstances. After reviewing my case, AliveMoment confirmed to me in writing—more than once—that it would not refund the remaining $375.26 because its policy only permits a refund of the most recent subscription payment. I even sent another email after posting my trustpilot review and their position remained unchanged. Suggesting publicly that I simply need to contact them again is extremely frustrating and gives readers a misleading impression that my case has not already been fully discussed and refused. AliveMoment already has my details and complete correspondence. If the company genuinely wishes to assist me, it can reconsider its written refusal and refund the outstanding $375.26.

Reply from Alivemoment2026-08-27

Hello Ilka, We are deeply sorry to hear about the loss of your mother-in-law and the additional distress this situation has caused you and your family. We understand that these photographs and memories are deeply personal, and we’re truly sorry that your experience with us has added further frustration during such a difficult time. We would like to review your case and the remaining refund amount you mentioned. Please contact us via https://alivemoment.com/contact with your account details and previous correspondence so our team can investigate your case further and assist you. Kind regards, Amelie

L
Leigh TUnited States · 4 reviews · Experienced 2026-05-01 ·

Impossible to cancel membership

I signed up for Alivemoment in March, used it for a month and tried to cancel my membership in April. You cannot reach a person to talk to and have to use their Chat to cancel. I get a response from them that my membership has been cancelled...but it wasn't and I still get billed every month since then. I have tried to cancel every month with no success. TOTAL SCAM! They owe me $180.00.

Reply from Alivemoment2026-08-26

Hello Leigh, We’re very sorry to hear that you’ve continued to be billed after receiving confirmation that your membership was cancelled. We understand how frustrating and concerning this situation must be. We’d like to review your account, cancellation history, and the charges you mentioned. Please contact us via https://alivemoment.com/contact with your account and payment details so we can investigate and assist you further. Kind regards, Amelie

anne raulstonUnited States · 1 review · Experienced 2025-12-21 ·

They are unscrupulous and will trap you…

They are unscrupulous and will trap you into a $100 subscription. Beware!!! Do not use this app. I was taken for more than $400.

Reply from Alivemoment2026-08-24

Hello Anne, We’re sorry to hear about your concerns regarding the subscription and understand your frustration. This is not the experience we want for our users. We’d like to review your account and clarify the subscription and billing details. Please contact us via https://alivemoment.com/contact with your account information so we can assist you further. Kind regards, Amelie

Michelle MurguiaUnited States · 1 review · Experienced 2026-08-21 ·

I have a 99.99 charge from alive moment…

I have a 99.99 charge from alive moment and I have used it one time. Whats up with that? I might have used it for a reasonable price. I cancelled it we will see what happens??

Reply from Alivemoment2026-08-23

Hello Michelle, We’re sorry to hear about your concern regarding the $99.99 charge. We understand why you would want clarification, especially after using the service only once. We’d be happy to review your account and billing details to clarify the charge and confirm your cancellation status. Please contact us via https://alivemoment.com/contact with your account and payment details so we can assist you further. Kind regards, Amelie

Tracy EslingerUnited States · 2 reviews · Experienced 2026-08-22 ·

This brought to life dear family members

This brought to life, dear family members that are no longer with us. Whom we loved dearly, and each of them were great men. As much as I am and delighted to see just this photo animated it. A surprise $62 cost was declined. Because I felt it was rather steep. And I wasn't forewarned

Reply from Alivemoment2026-08-24

Hey Tracy, Thank you so much for your positive feedback! We truly appreciate you taking the time to share it with us. Best wishes, Amelie

Ross LindbergUnited States · 14 reviews · Verified · Experienced 2026-08-14 ·

I cannot purchase more coins for my…

I cannot purchase more coins for my account. I have contacted support many times and the support staff has not resolved my problem with my account.

Reply from Alivemoment2026-08-21

Hello Ross, We’re sorry to hear that you’re still unable to purchase more coins despite contacting support several times. We understand how frustrating it is when an issue remains unresolved. We’d like to review your account and investigate the problem further. Please contact us again via https://alivemoment.com/contact with your account details and any previous support correspondence so we can assist you. Kind regards, Amelie

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