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Media & Publishing

Alivemoment

ClaimedCollecting reviews

208 reviews

3.9208 reviews
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About Alivemoment

Data updated
Website
alivemoment.com
Category
Media & Publishing
Location
United States
Status
Unclaimed
Last 12 months
208 reviews
Replies to negative
100% (49/49)
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[email protected]alivemoment.com

About this business

Turning your cherished photos into living stories! 🌞

Written by the business, not verified by us.

Is Alivemoment legit?

Alivemoment (alivemoment.com) has a 3.9 out of 5 rating on OK.one, based on 208 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-31.

What people say

C
CustomerUnited States · 4 reviews · Verified · Experienced 2026-08-18 ·

Fraud...

You charged my checking acct. And they froze it because it was marked as fraud!! I canceled you many months ago, and you still don't get it. I think you should call yourselves... deadmoment... much better.

Reply from Alivemoment2026-08-20

Hello, We’re very sorry to hear about this situation and understand how concerning it must be, especially if your account was flagged and frozen by your bank. We’d like to review the cancellation status and investigate the charge you mentioned. Please contact us via https://alivemoment.com/contact with your account and payment details so we can look into this further. Kind regards, Amelie

WilliamUnited States · 2 reviews · Experienced 2026-08-16 ·

Totally disappointed with the service

Totally disappointed with the service. I defiantly would stay away. There wasn't a point of contact on the main page. The price they are selling points for is misleading and then they have the nerve to have your points expire in 30 days without notice. The AI animation had the subjects' legs move in strange ways. I defiantly feel like this a take your money and run scam. Received a response to this review and they stated if I could contact them if I wanted my account reviewed. I contacted them before I submitted the original review. They were the ones that said my points had expired. There response is nothing more than for show. A honest company takes care of their customers and that's not what"s happening.

Reply from Alivemoment2026-08-18

Hello William, We’re sorry to hear that your experience did not meet your expectations. We understand your concerns regarding pricing, credit expiration, support accessibility, and the animation quality. We appreciate you sharing this detailed feedback, as it helps us identify areas for improvement. If you’d like us to review your account or the issues you experienced, please contact us via https://alivemoment.com/contact with your account details. Kind regards, Amelie

M
MoKeCanada · 2 reviews · Experienced 2026-08-18 ·

The animation is so realistic

The animation is so realistic - people's faces stay authentic and motions are great! The animations work really well with group shots.

Reply from Alivemoment2026-08-19

Hey MoKe, Thank you so much for your positive feedback! We truly appreciate you taking the time to share it with us. Best wishes, Amelie

LizzieGUnited Kingdom · 1 review · Experienced 2026-08-18 ·

Beautiful restoration of my photos and…

Beautiful restoration of my photos and the animation brought that moment back to life again. Very emotional for my parents who got to re-live precious moments. Thank you.

Reply from Alivemoment2026-08-19

Hey Lizzie, Thank you so much for your positive feedback! We truly appreciate you taking the time to share it with us. Best wishes, Amelie

Ben LockUnited Kingdom · 1 review · Experienced 2026-08-14 ·

Steer Clear!

Steer clear! I made one purchase around Christmas 2025. I have just checked credit card statements and realised that there have been a total of nearly £260 charges to my card since. No orders. No recorded transactions. No authorisations. I'm disputing through my credit card company to sort it out.

Reply from Alivemoment2026-08-15

Hello Ben, We’re very sorry to hear about the unexpected charges and understand your concern. This is not the experience we want for our users. We’d like to review the transactions and your account to understand what happened. Please contact us via https://alivemoment.com/contact with your account and payment details so we can investigate and assist you further. Kind regards, Amelie

C
Charlie BradshawUnited States · 2 reviews · Verified · Experienced 2026-08-14 ·

First of all

First of all, I got a quick response that was brief and simple. When I first signed onto alivemoment. It asked me to upload a photo which I did. I think that was March 24 because I was charged $27.46 and $13.77 on my credit card. I did not know there was a subscription required and I still don't know what I need to do to continue using your app. What options do you offer for using alivemoment? I won't be using it on a daily basis. There may be one or two months between use. I'm an 88 year-old man who fools with photography as a hobby.

Reply from Alivemoment2026-08-15

Hey Charlie, Thank you so much for your kind words. We really appreciate you taking the time to share them. Best wishes, Amelie

c
customer Nancy GUnited States · 2 reviews · Verified · Experienced 2026-08-05 ·

I couldn't get the program to work for…

I couldn't get the program to work for me and I still got charged multiple months before I could figure out how to cancel the subscription.

Reply from Alivemoment2026-08-13

Hello Nancy, We’re very sorry to hear that you were unable to get the program working and experienced continued charges before you could cancel. We understand how frustrating this must have been. We’d like to review your account and billing history to better understand what happened. Please contact us via https://alivemoment.com/contact with your account details so we can assist you further. Kind regards, Amelie

Jim SulanowskiUnited States · 1 review · Experienced 2026-08-08 ·

I was double-biilled....twice in 6…

I was double-biilled....twice in 6 months and get recurring charges on my credit card months after I cancelled my subscription. The Company headquarters are in Nicosia, Cyprus so don't expect help from United States civil authorities!

Reply from Alivemoment2026-08-13

Hello Jim, We’re sorry to hear about the duplicate and recurring charges you experienced, especially after cancelling your subscription. We understand how frustrating this must be. We’d like to review your account and investigate the billing history. Please contact us via https://alivemoment.com/contact with your account and payment details so we can assist you further. Kind regards, Amelie

R
RockyUnited States · 2 reviews · Experienced 2026-08-13 ·

Favorite childhood photo comes to life!

I wanted to bring to life one of my favorite childhood photographs. Not knowing what I would get the program turned this photo into a happy moment. Although it changes kittens into puppies I don't mind I think it makes it all the more fun. It did it so quickly and I can't stop watching it. This is the kind of AI use that I don't mind at all.

Reply from Alivemoment2026-08-13

Hey Rocky, Thank you so much for your positive feedback! We truly appreciate you taking the time to share it with us. Best wishes, Amelie

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