Turning your cherished photos into living stories! 🌞
Written by the business, not verified by us.Alivemoment (alivemoment.com) has a 3.9 out of 5 rating on OK.one, based on 208 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-31.
This was a still life picture of my mum and not sure who the other little girl is but my mum was born 1942 and would have been 84 if she was alive today ,thank you so much for bringing a special moment too life ❤️
Hey Mandy, Thank you so much for your kind words. We really appreciate you taking the time to share them. Best wishes, Amelie
I would give zero stars if I could. I have been being charged multiple times a month for a service I have never used totally over $900. I attempted to "log in" to the website knowing I didn't have an account and confirmed no account existed under my email address. Reached out via email and social media and received zero response. I demand a refund of all of my money or I will file an extensive legal claim.
Hello Amanda, We’re very sorry to hear about the unexpected charges and the difficulty you experienced when trying to reach us. We understand how concerning this situation must be, especially regarding the amount you mentioned. We’d like to investigate the transactions and locate any account associated with the payments. Please contact us via https://alivemoment.com/contact with your payment details and previous correspondence so our team can review your case and assist you further. Kind regards, Amelie
Added a black and white photo of my mother and her sister from the 1950s in Switzerland. The photo was colorized and the motion added was surreal under the Mystery Motion function. This was just plain fun. Application was easy to use as was uploading the photos. Will be more serious with future photos but it did as advertised. Looking forward to adding more photos. Would recommend.
Hello, Thank you so much for your kind words. We really appreciate you taking the time to share them. Best wishes, Amelie
It was wonderful to see 2 family photos come to life that meant very much to our family. However, it stopped when the A.I. changed how they look. They didn't look like us. The original photo went from old muted colors and sepia from 1980s and 1970s to vibrant colors of today - that was amazing. But as soon as they started to move we watched the A.I. change our features and hair color. Our uncle had blonde hair and he became a black haired guy in a second. If they could fine tune the A.I. changing the features, this app would be amazing. We were grateful for the milisecond when our photos came to life but then not happy when we changed into other people. Even our noses and mouths changed.
Hello Ella, Thank you for sharing such detailed feedback. We’re glad the color restoration brought your family photos to life, but we’re sorry the animation changed important facial features and hair color. We understand how meaningful these memories are, and your feedback is very valuable as we continue improving the accuracy of our AI results. Please contact us via https://alivemoment.com/contact if you’d like us to review the photos and assist further. Kind regards, Amelie
I’m currently dealing with an issue regarding my account and refund, and I’m disappointed with the customer support experience so far. I noticed that when customers raise similar complaints here on Trustpilot, AliveMoment often replies by asking them to contact the support team through the contact page. I followed exactly that advice and contacted AliveMoment through their official contact page, but I have not received a human response or any meaningful update regarding my case. Also, contacted via email (at hello email), and only got AI generated response until now. I understand that customer support may need some time to investigate an issue. However, when customers are publicly told to contact support, I would expect that contact to actually lead to someone reviewing the case and responding. As a customer, it is difficult to feel that an issue is being prioritized when there is no acknowledgement or communication after contacting support. I hope AliveMoment will review my case and provide a proper response and resolution. I will update this review if the situation changes.
Hello Raul, We’re sorry that you’ve had difficulty receiving a meaningful response regarding your account and refund. We understand your frustration, especially after following the support instructions provided here. We’d like to review your case and ensure it receives proper attention. Please contact us via https://alivemoment.com/contact with your account details and previous correspondence so we can investigate and assist you further. Kind regards, Amelie
Hello, Thank you so much for your positive feedback! We truly appreciate you taking the time to share it with us. Best wishes, Amelie
I like the product, and the pictures turned out excellent, but the cost is way over my budget!
Hello Mary, Thank you for your feedback! We’re glad to hear you liked the product and were happy with the results. We also appreciate your honest comments about the pricing and will keep them in mind as we continue improving our service. Kind regards, Amelie
Very frustrating, I can't enable coin purchase successfully regardless of suggested remedies by staff.
Hello professorkurtj, We’re sorry to hear you’ve been unable to complete your coin purchase despite trying the suggested solutions. We understand how frustrating that can be. Please contact us via https://alivemoment.com/contact with your account details so we can look into the issue and assist you further. Kind regards, Amelie
I have been trying to cancel Alivemoment for approximately few months and yet this company claims to say I do not have an account with them. They are still taking money out. I wish they would cancel my account.
Hello Rene, We’re very sorry to hear about the difficulty you’ve experienced with cancellation and the continued charges. We understand how frustrating this must be. Please contact us via https://alivemoment.com/contact with the email address associated with your payments and any relevant transaction details so we can locate your account and investigate the issue. Kind regards, Amelie
Found it tricky to input my photo and select a type of AI modification. Few movement choices and selection were not great. Then unknown results. If not liked no way to Redo. My coins were gone. Waving hands way to large. Two old black and white images were given excellent colors.
Hey Edw, Thank you for your kind feedback. We truly appreciate you taking the time to share your experience with us. Best wishes, Amelie
I used an Dinosaur illustration I created and selected the walk animation. It was absolutely unbelievable to see this static artwork "come alive" and begin walking on the screen. The potential for animation is limitless. Chuck
Hey Raymond, Thank you for your kind feedback. We truly appreciate you taking the time to share your experience with us. Best wishes, Amelie
Awesome website, just 2 suggestions. 1, make it more easy to figure out when your subscription ends, and 2, have an option to select the eye color of your loved ones so the pics are more accurate. I love the site!
Hey David, Thank you so much for your kind feedback! We really appreciate you taking the time to share your experience. Best wishes, Amelie
First photo made my teenaged son look like a woman. Second is perfect.
Hello Randall, Thank you for your feedback. We're glad to hear the second photo turned out perfectly, though we're sorry the first result didn't meet your expectations. Results can vary depending on the original photo, and we appreciate you sharing your experience. If you'd like us to look into the first result, please contact us via https://alivemoment.com/contact. Kind regards, Amelie
This is so much fun to have some motion attached to the pictures!
Hey Kristin, Thank you so much for your kind feedback! We really appreciate you taking the time to share your experience. Best wishes, Amelie
Very easy to use and also kind of fun to remember those past moments long past.
Hey Joseph, Thank you so much for your kind feedback! We really appreciate you taking the time to share your experience. Best wishes, Amelie
I am being charged every month of £44 which I cannot afford I did not suscribe I was given a trial for a low fee which I did got three photo's and that is it. I have contacted them numerous times to put an end to this but no reply. Please beware!
Hello Jules, We're very sorry to hear about your experience and understand your frustration regarding the recurring charges and difficulty reaching support. This is not the experience we want for our users. We'd like the opportunity to review your account and investigate the charges and cancellation request. Please contact us via https://alivemoment.com/contact with your account details and previous correspondence so we can assist you further. Kind regards, Amelie
This photo colorized is absolutely lovely! I can't wait to share it with my family!
Hey Brenda, Thank you so much for your kind feedback! We really appreciate you taking the time to share your experience. Best wishes, Amelie
To see loved ones that passed and a photo that brings so many memories back are priceless.
Hey Toothrep, Thank you for taking the time to share your feedback. We truly appreciate you sharing your experience with us. Best wishes, Amelie
Thank you for the refund. I colorized an old photo with your service and animated a picture worked great, But, all the other pictures I animated changed the look of the people or added backgrounds that were not in the original. The colorization worked really well.
Hey Clark, Thank you for taking the time to share your feedback. We truly appreciate you sharing your experience with us. Best wishes, Amelie
Could not accomplish the work..too complicated
Hello Ricky, We're sorry to hear that you found the platform too complicated to use. This is not the experience we want for our users. We'd be happy to help you get started. Please contact us via https://alivemoment.com/contact with your account details and let us know what you were trying to do so we can assist you. Kind regards, Amelie
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