DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY - They prey on peoples vulnerabilities, so upsetting. I found Alive Moments shortly after my mother-in-law died unexpectedly. We were incredibly close, and I paid $39.17 to bring two treasured photographs of her to life for our grieving family. In a time of grief I didn’t realise was that I had apparently been enrolled in recurring payments of approximately $151. Over eight months, $526.26 was taken, despite me never using the service beyond those original two photos. I explained the heartbreaking circumstances and asked for compassion and a full refund of the automatic payments. After initially receiving impersonal AI responses, Alive Moments refunded only $151 and did not respond to my request regarding the remaining $375.26. A company built around preserving memories of loved ones should understand grief, vulnerability and compassion. What began as a loving tribute has instead become another painful experience connected to our loss. I am still asking Alive Moments to do the right thing and refund the remaining automatic payments. UPDATE FOLLOWING THE COMPANY’S PUBLIC RESPONSE: AliveMoment has publicly asked me to contact them so they can “review” my case. To be completely clear, I have already contacted the company repeatedly (11 emails) and provided my account details, the amount being disputed and the full circumstances. After reviewing my case, AliveMoment confirmed to me in writing—more than once—that it would not refund the remaining $375.26 because its policy only permits a refund of the most recent subscription payment. I even sent another email after posting my trustpilot review and their position remained unchanged. Suggesting publicly that I simply need to contact them again is extremely frustrating and gives readers a misleading impression that my case has not already been fully discussed and refused. AliveMoment already has my details and complete correspondence. If the company genuinely wishes to assist me, it can reconsider its written refusal and refund the outstanding $375.26.