not delivered to home doorstep as advertised
It was not a big deal that our suitcase wasn't picked up until 25 hours past the stated window period. That caused a bit of stress and took me 2 phone calls to customer service, but it arrived at the destination on time. The problem was the delivery back home. The suitcase was left at our apartment complex's main mailbox area, which has easy public access from a main street in our city. One of the primary reasons we chose this service was to avoid carrying luggage down and up stairs to our 2nd story apartment. This benefit only occurred for the down direction. For a suitcase/cruise ship situation or similar, I would probably use this service again. For shipping anything of high value, like a musical instrument or golf clubs, it would be too risky. The local courier partners don't care if the item could be stolen or too heavy for the customer to manage.