On the front end it was great
On the front end it was great, simple and easy. I ordered 6/18/26 a class that same day my job path changed, I didn’t need the cert to get hired, the company would handle. The next day I followed the policy for refunds, I had not started the class, hadn’t taking a test and it was under the 72hr limit, I sent an email with a copy of the order, received an acknowledgment of the email. Since then I have sent follow up emails same request, they give me options like a different class etc…. At one point I called was shuffled around, I was even dropped from the call, called again, was put on hold and the person came back and acknowledged that my original email was received. More emails sent and acknowledged with same responses, this morning I received an email saying that since I haven’t responded the case is closed.