Ticket Got Resolved
I am glad that there is a support area in the APP. I do wish, however, that there is a phone number to call for quick answers. I accidentally put in a claim for an online order for Giant, but Giant didn't charge me until the next day. I tried to explain this in a ticket, but Upside held to their policy of 10 days. After the days passed, I get an email where I had to actually explain the situation all over again. Apparently, there is no way to review previous tickets. Finally, I got the ticket resolved very quickly. Again, one call could have taken cared of this matter. Otherwise, the emails tone is very friendly and calm. I appreciate the support built into Upside. It works great.