A trap for contractors
A trap for contractors. Thumbtack lives off the fees charged to Pros, yet offers zero protection. They allow non-customers to leave fake 1-star reviews even when no work was performed. I provided proof that no transaction occurred (they even refunded the lead fee), yet support refused to remove the unfair feedback. They also sell 'leads' with masked, non-functional numbers, preventing you from ever connecting directly with a real customer. To make matters worse, refunds are not returned to your bank account but frozen as platform credit. They hold your business funds hostage. Avoid this platform at all costs."