We went with Momence for a pilates…
We went with Momence for a pilates studio back in March. During onboarding we had issues with Stripe (no fault of Momence's) and had to cancel after 2 days as we needed a solution urgently for the studio opening. The cancellation wasn't handled particularly well but got there eventually and assured no further payments due. 3 months later, Momence take almost £500 out of my account. I have been chasing them for a week now and no one is getting back to me. I have called 2 account managers directly, raised tickets with support, replied to emails I received previously and still no response.