Want to Slow your business down?
Pretty bad experience overall with Podium. Just finished our onboarding process (which in itself is a little confusing) - when we decided it was not going to be a good fit and there were WAY too many bugs in the system. 25 % of calls DROPPED. CRM and automations are so bad... Been trying to cancel since June 12th. Asked 3 times specifically to call my personal cell phone instead one of the times just calls our office line that disconnects.. Genesis had not returned any of my calls in their promised "24-48 hrs". Most of Podium's legwork is so far outsourced half the time you'll be talking to someone not in the US, who has to get you in touch with someone from yet another country. Would definitely not recommend this service for any business owners. Overall I would say Podium cost us at least 20-25 leads a month that were just lost in dropped calls or text messages automations that were poorly managed and lost anyways. Twilio is also a mess...