Charged $357 after cancelling — account shows Free tier while being billed for Pro Max
I cancelled my Akool subscription in March 2026 because I wasn't using it. Akool themselves confirmed my cancellation by sending me a "We miss you, come back for a free month" email on March 11. I didn't resume. Despite that, Akool has charged my card $119/month for the Pro Max plan every month since — May 2, June 2, and July 3. Total: $357 in unauthorized charges. The wild part: when I log into Akool right now, my account displays as the FREE tier. Their own system shows I'm on the free plan, yet they're billing me for the most expensive tier. This is either a serious billing system defect or an intentional practice of continuing to charge cancelled accounts. Either way, it's indefensible. Additional issues: • Akool provides no self-service option to remove your saved payment method. You cannot stop them from charging you again through their interface. • Their refund policy conveniently states refunds "are not issued for accidental purchases or failure to cancel in time" which is language designed to shield them from accountability even in clear-cut cases. • I've reviewed their BBB profile: F rating, multiple unanswered complaints for similar unauthorized billing. This isn't an isolated bug, it's a pattern. I've emailed support requesting a refund, filed a BBB complaint, and I'm initiating a chargeback with my card issuer under Visa Reason Code 13.2 (Cancelled Recurring Transaction). I'll update this review with how they respond — or don't. Avoid Akool. If you must try their service, use a virtual card with a low limit that you can cancel independently. Do not give them access to a real payment method you can't easily block. UPDATE: About a week after the incident, Akool refunded the full $357 in unauthorized charges, plus an additional $59.50 from an older charge, for a total of $416.50 refunded to my original card. They also confirmed the payment method has been removed from their billing system.