I had a very disappointing experience…
I had a very disappointing experience selling through Alias. I sold a pair of Nike Kyrie 2 “Effect” that had never been worn. I shipped the shoes immediately after the sale and fully complied with all seller requirements. The shipment was then delayed by Purolator due to a railway issue, and I was later informed by Alias that the package had been considered lost. Eventually, the package was found and arrived at Alias. To my surprise, the shoes failed verification because they were classified as “used.” I provided a packing video showing the shoes before shipment. Alias confirmed in writing that the shoes in my video were the exact same pair they received, meaning they acknowledged the shoes were not switched or mishandled during transit. However, they still maintained the “used” decision. The outsole has some natural yellowing due to age, which is common for older sneakers. In my opinion, natural oxidation should not automatically be treated as evidence of wear, especially when the shoes have never been worn. I also asked Alias to explain exactly which areas showed actual wear, provide my original listing photos for comparison, and clarify how they distinguish natural oxidation from signs of use. None of these questions were directly answered. Instead, I repeatedly received generic explanations about their verification standards. The verification photo they provided was also dark and unclear, making the outsole appear much dirtier than it looked before shipment. After spending considerable time providing evidence and communicating with customer support, I was ultimately told that I would still have to pay the return shipping fee if I wanted my own shoes back. I understand that marketplaces need strict authentication standards, but sellers also deserve transparent explanations and clear evidence when an item is rejected. Unfortunately, this experience has left me with very little confidence in selling through Alias again.