To Whom It May Concern
To Whom It May Concern Hello, I'm Clarence, I'm a IPostal 1 customer.. On June 25, 2026, I was frustrated, frustrated and stressed. Frustrated and stressed because my address changed during a late notice. I was also frustrated and stressed because I was given an address that I didn't choose. I was constantly being charged for an address that I didn't choose. I was ready to permanently cancel my account. I had no other ideas, thoughts, or concerns. Luckily, Gerliyah B. ( liyah) did. She went above and beyond to solve my problems. She has good listening and communication skills. She never spoke over me. She asked necessary questions to solve my problems. She was patient and was very easy to talk to. She's very helpful. I explained to her that I'm in the process of moving, picking a new address, submitting new (city & county) documentations, and still haven't completed the USPS 1583 Form. Her solution to my problems was to waive those charges cancel my package plan, and pick a new Ipostal1 plan when I'm ready. Gerliyah went above and beyond., she delivered great customer service. If there's any advance,, promotions, or pay raises available, she deserves it. Thank You Liyah, I appreciate you, Respectfully Clarence