Poor customer service for international…
Poor customer service for international customers I received a faulty fragrance that wouldn't spray properly. After sending video proof, The Dua Brand offered a $42 store credit instead of a replacement or refund. The problem is that shipping to the UK costs around $40, so the credit is almost entirely used on shipping. They refused to cover this cost, leaving me to pay extra to replace a product that arrived defective. If you're ordering from outside the US, I'd avoid this company. Their customer service was poor, and they weren't willing to provide a fair solution for a faulty product. In my experience, the fragrances also didn't last as long as I expected. I won't be ordering from them again.