Terrible service
I had a very disappointing experience with Ty Ty Nursery. I ordered a Chinese Snowball plant, and it arrived completely dry and appeared dead. When I contacted customer service, I was told to wait a couple of months before they would consider replacing it, just in case it was still alive. After waiting as instructed, I performed the scratch test again, took new photos, and sent them in. They finally agreed the plant was dead, but instead of issuing a refund, they only gave me store credit. When I tried to use the credit to reorder the same plant in July, I discovered it wouldn’t be available until December. That makes no sense because I live in an area where the ground is frozen and covered with snow in December, so I can’t even plant it then. I asked if they could simply refund my money instead, but they refused. After months of waiting, I still don’t have the plant I paid for, and I’m left with store credit I can’t use for what I originally wanted. The entire process was frustrating, and the customer service was not helpful or accommodating. I would not recommend this company based on my experience.