Lawnmower is a piece of junk
Lawnmower is a piece of junk. It took support 2 weeks or more to respond. The charger worked 2 times and will no longer work. The handle turns while you are mowing. It does not get close to edges around any fences or sidewalks. You still have to go back and use a weed eater to get close. I asked for a full refund and they said. The buyer loses if you purchase their products. Dear Customer, We are sorry to hear that you have encountered issues with your product. First, we would like to clarify our return policy for you to avoid any misunderstanding: To be eligible for a return, the product must include all original accessories, remain intact and undamaged, and be clean and tidy, suitable for resale. Since your product has obvious signs of use and some parts have been used and damaged, we are unable to provide a full refund in accordance with our return policy. To make up for this inconvenience, we are happy to send you replacement parts free of charge to help you repair the product and continue using it. However, if you still wish to return the product after use, please note the following: 1. You will need to bear the high return shipping costs yourself. 2. Even if you return the product, we will deduct the cost of the damaged parts from your refund. We sincerely apologize for any trouble caused. We hope you can consider our offer, which will help you resolve the issue without the hassle of returning the product and bearing additional costs. Please feel free to let us know your decision, and we will assist you promptly. Thank you for your understanding and cooperation. Regarding the handle angle and the mower shutting off during use, this is actually a safety protection feature built into the mower. It is designed to help prevent accidental injuries during operation. For example, if the mower is placed too close to your feet and started, the safety setting helps reduce the risk of injury. When the mower angle or direction is adjusted during use, the safety protection may sometimes be triggered and cause the machine to stop temporarily. Usually, slightly adjusting the angle or repositioning the mower will allow it to restart normally. We appreciate your understanding and hope this explanation helps. Please feel free to contact us if you have any other questions.