iToolMax provide our customers with Inovative and Quality GardenTools, Automotive-tools,Power Tools which will make their life easier in numerous areas in their day-to-day routine. We offer FREE delivery on all orders, a 30 Day RISK-FREE Trial on all products, and 100% Customer Satisfaction.
Written by the business, not verified by us.
Is itoolmax.com legit?
itoolmax.com (itoolmax.com) has a 1.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is poor. 73% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. People frequently complained that customer service was completely unresponsive, leaving them waiting for weeks without any helpful replies to their messages. Buyers also noted that the products were poorly constructed with cheap materials, causing parts to break or fail immediately.
Some reviewers were happy with their purchases, describing the tools as lightweight, simple to assemble, and easy to handle. Consumers also appreciated that these items worked well in small spaces, helping them manage garden areas effectively. Furthermore, a few people mentioned receiving prompt responses or functioning equipment that exceeded their initial expectations.
Auto-generated from all reviews of this business. For reference only.
A TERRIBLE COMPANY. DO NOT PURCHASE THEIR PRODUCTS. We bought a weed trimmer. It was cheaply made and didn't work. We asked for our money back one day after receiving it. It is now 30-days and, although we've contacted them numerous times, we have not received any response. THIS COMPANY SUCKS. THEY OFFER A 30-DAY RISK FREE GUARANTEE BUT WON'T HONOR IT. THEY DON'T HAVE ANY CUSTOMER SERVICE PHONE NUMBER AND DON'T RESPOND TO EMAILS.
Reply from itoolmax.com2026-08-11
Hello,
We sincerely apologize for the unpleasant experience. However, we are unable to locate a specific order using only your name, so we cannot confirm whether we have received your previous email.
Please send an email to [email protected] with the subject line "Order Number + Comment," and we will prioritize addressing your order.
Best regards,
iToolMax Team
I ordered this almost a month ago, money has changed hands I still haven't received a confirmation. I would suggest you steer away from this website
Reply from itoolmax.com2026-08-11
Hello,
We apologize for the long wait. Your order has been shipped. To make up for the delay, we have included a set of replacement blades in the package. Please look out for the delivery.
Best regards,
iToolMax Team
Cheap plastic rubbish. ineffective not fit for purpose
I wish I had read these reviews before I purchased the so called ' lawn strimmer multi tool' it's the biggest load of trash imaginable. I purchased through Klarna who have supported me through out but nothing . I have sent emails - no response.
The product is cheap plastic , not fit for purpose and totally ineffective.
The company are not interested customer service none existent and to me have the markings of a scam company.
Anyone reading this -pay extra and use a reputable company !!!
Reply from itoolmax.com2026-08-11
Hello,
We sincerely apologize for the unpleasant experience. A dedicated representative is already handling your order and has contacted you via email; please check your inbox. Thank you.
Best regards,
iToolMax Team
May 6 2026 . I ordered small garden lawn mower, when I paid for that product by my credit card. They got my money right away, however I didn’t get my small garden lawn mower as promised. I have been waiting 10 days and tried to reach them through costumer service link , but no response. No live person available at the live chat. Then I called to my credit card company and opened case for dispute. Two weeks later, I received email from Itoolmax , now they promised again their best service and asked me to cancel dispute. However I didn’t cancel dispute. On June 22 2026 , I received refund from them. Please aware, they are not responsible and ignored their customers needs. It’s was really spammed advertisement on Instagram, please stay away from them and don’t spend your money and time.
Reply from itoolmax.com2026-08-11
Hello,
We sincerely apologize for the unpleasant experience. We have verified that the refund for your order has been processed, and all after-sales matters regarding this order have been fully resolved.
Best regards,
iToolMax Team
Horrible product and even worse customer "service"
I ordered the 3-in1 trimmer. It worked, weakly, for less than 5 minutes. I immediately contacted the company, waited for over a week for a response. Thus began weeks of me asking for a return address to send it back, waiting forever for responses, only to be stalled over and over, with the company refusing to provide me with return instructions. I initiated a chargeback dispute with my CC company. Meanwhile, more stalling and stonewalling. I even had phone calls a company supposedly from my CC Co. (it wasn't, I checked) telling me the dispute would not be honored. iToolMax then started offering me 10, then 20, then 30% off while the dispute was ongoing. Every time, I refused and repeated my request for a return address and a full refund. I was finally awarded the chargeback and now I am not even required to return the crappy item- really stupid of the company. Because I am sure the company will see this review and claim to have no record of sales to me, I'm going to attempt a screenshot of my emails back and forth with them- not sure if I'll be able to do this. In any case, stay away from iToolMax, but if you do get one of their products- initiate a chargeback and stand your ground when the BS starts.
Reply from itoolmax.com2026-08-11
Hello,
We sincerely apologize for the unpleasant experience. We have verified that the refund for your order has been processed, and all after-sales matters regarding this order have been fully resolved.
Best regards,
iToolMax Team
The weed eater itself powers through tough weeds and small brush. That being said, I really have nothing nice to say. The product itself is cheaply made and NO customer service. I will change if by some chance they address my problem. I am to a point where I just want to send this back to avoid the irritation. I have been trying to get a price on a replacement guard. I ran into some rocks that I was unaware of and the guard split out so it is unusable. I should not have to waste my time begging for customer service. I purchased the most expensive model. I am not asking for something free, I have continuously asked for a price.
Lisa Brown
Reply from itoolmax.com2026-08-11
Hello,
We sincerely apologize for the unpleasant experience. A dedicated representative is already handling your order and has contacted you via email; please check your inbox. Thank you.
Best regards,
iToolMax Team
First I'll start off with my order number #224205. This company is a SCAM people. I have tried to return this POS but they will not give me a return address to do so. BUYER BEWARE! Cheap plastic junk made in god know where. I only want a full refund. I will only buy from Big store brand from now on. Sorry Small Businesses, this company is the bad apple for sure. Karma is a true B----!
Reply from itoolmax.com2026-08-11
Hello,
We sincerely apologize for the unpleasant experience. A dedicated representative is already handling the after-sales process for your order, and we are committed to providing a satisfactory solution. Please check your email. Thank you.
Best regards,
iToolMax Team
They sent a cheap and broken product. They ignored my attempt to contact them for a return for a month. They stalled giving the return instructions for another month, constantly offering "deals." They are unwilling to pay for the return postage as per their return policy (quality related returns). They'll lie about giving proper customer support.
It seems the positive reviews on their website are AI generated as well. Do not buy from this company.
Reply from itoolmax.com2026-08-11
Hello,
We sincerely apologize for the unpleasant experience. However, we are unable to locate a specific order using only your name, so we cannot confirm whether we have received your previous email.
Please send an email to [email protected] with the subject line "Order Number + Review." We will prioritize looking into your order status. Thank you.
Best regards,
iToolMax Team
I ordered the 12-Inch Electric Weed Wacker & Eater with Detachable 4-Wheel Base on July 11, 2026 for $216. It arrived on July 16th. I think the item was used as the box was pretty beat up and some of the parts came already assembled despite the instructions showing how to assemble. Once I finally got it together, I charged the batteries and took it outside for a test run. It turned on and only pushed the grass. Didn't cut ANYTHING!!! It's sooo flimsy and cheaply made. Their response time was good up until I've requested my severe dissatisfaction and wanting to return it. Crickets... I've sent 4 messages to at least 4 different emails requesting a full refund and can't get a response from anyone! SCAM!!!!! Don't waste your time or money on this garbage.
Reply from itoolmax.com2026-08-11
Hello,
We sincerely apologize for the unpleasant experience. A dedicated representative is already handling the after-sales process for your order, and we are committed to providing a satisfactory solution. Please check your email. Thank you.
Best regards,
iToolMax Team
I have received the three and one and it is very poorly made, and I am not able to use it I first just due to my disability because I thought it would be easy. I have sent numerous messages by email by chat. I even tried their phone number. I have not received a single response back and they say they will respond in 24 hours. I just want to return this and get my refund. All of my messages have been within the 30 day thing and it is still in good condition. It’s in the box and ready to go.
Reply from itoolmax.com2026-08-11
Hello,
We sincerely apologize for the unpleasant experience. However, we are unable to locate a specific order using only your name, so we cannot confirm whether we have received your previous email.
Please send an email to [email protected] with the subject line "Order Number + Comment." We will prioritize looking into your order status. Thank you.
Best regards,
iToolMax Team
I’m very disappointed. I ordered the 3 in 1 cordless trimmer it got hot and stopped working the same day. I texted the company about how to solve the issue on response after several e mails I was informed not to just send it back because they babe different locations and I could be sending it to the wrong address. I was also informed not to send a review . To this day I have not received an email as to what location to send the trimmer to for repairs and of course the 30 days or soon to expire the warranty is a joke they never plan on doing anything you’re purchasing their product at your on risk It is like I threw away over 100.00 dollars down the drain I still have not heard a word from them
Reply from itoolmax.com2026-08-11
Hello,
We sincerely apologize for the poor experience. A dedicated representative is already handling the after-sales service for your order; please check your email for details. Thank you.
Best regards,
iToolMax Team
Don't believe itool's thiry day return policy. They don't offer it.
I tool max was a electric string cutter. That I purchased because they said thirty days return policy. It does not cut well. I contacted them with my order numberasking for a return authorization number and address. The website siad not to return it to shipping address. I have sent over 6 requests for information and received no reply. I think their plan is to let the thirty days expire so they can refuse a refund.
Reply from itoolmax.com2026-08-04
Hello,
We sincerely apologize for the unpleasant experience you had with this purchase. A representative has already followed up on the after-sales process for your order; provided the product is in good condition, we will arrange a return for you. Please keep an eye on your email.
Best regards,
iToolMax Team
Purchasing this small lawn mower was a BAD choice--it's a piece of junk. We tried right away to return it. Their customer service is the worst I've ever experienced. They refuse to give a return address when they do happen to respond. They mainly stall in answering your emails. Trying to run out the 30 days....or they give you instructions on how to test it out, but then won't take it back if it's not in new condition, so we refused to test according to their instructions. We could tell on the cement that it wouldnt work for us when just releasing one finger on the handle caused it to die. You cant manipulate a turn without it dying. Worthless!! Typical made in China company. When you try to correspond, they first reply that they have no record of your purchase....you have to dig to find your order number. Also, when you order the "extra blades" promotion, they dont bother even sending it. Do not purchase from them!
Reply from itoolmax.com2026-08-11
Hello,
We sincerely apologize for the unpleasant experience. However, we are unable to locate a specific order using only your name, so we cannot confirm whether we have received your previous email.
Please send an email to [email protected] with the subject line "Order Number + Comment." We will prioritize looking into your order status. Thank you.
Best regards,
iToolMax Team
I purchased the 12 Electric Weed Wacker Eater with wheels system, it arrived in a very damaged box that I believe was a return from another customer. Primary reasons, the parts bag was empty with the necessary assembly parts scattered in the box or totally missing. I contacted customer service, they said it was definitely not a returned unit and the box was most likely damaged in shipping. They stated they would ship me the missing parts, and provided a video of how to assemble the unit. The first item it said to assemble was already assembled, furthering my suspicion it was a returned unit . The missing parts never arrived, I inquired via email as this appears the only way to get to customer service and after several days of no response and a 2nd email, I received an apology email that they missed my initial email and would immediately reship the missing parts. Never received. Another email inquiring, and was told that they couldn't ship the parts because I had submitted a dispute with PayPal and that locked the ordering system and prevented them from shipping the missing parts. Meaning if that was the case they fabricated the first 2 attempts to send the missing parts. After several more emails and them refusing the parts to be shipped they conceded to allow me to return the unit at MY expense with severe restrictions on how they would accept the return. To which I refused because I couldn't meet there criteria based on the condition my unit was shipped and received in. Every step of the way, they wanted the dispute with PayPal removed before they would act. Process on May 19th and has finally reached resolution on July 31st with PayPal ruling in my favor and refunding the full amount of $239.99. I have reached out and still offered to return it at their expense since my case has been resolved in my favor, We'll see if they want it back. Probably the worse customer service company I have ever dealt with. A total of 18 emails exchanged during this over 2 month process. If I could give a negative, I would. Thank you PayPal.
In response to iToolMax's reply, here is the order number associated with this unit. 2#225810. It is indeed a valid order, and I have recently received a response indicating I should still bear the cost of the return of this defective product. I hope PayPal is able to recover the cost from iToolMax.
Reply from itoolmax.com2026-08-04
Hello,
We sincerely apologize for the unsatisfactory experience you had with this purchase.
After checking our system, we were unable to locate an order associated with your name or find any record of previous email correspondence with you.
Regarding the condition of the item you reported, our customer service team has verified the following: this product is not a used item returned by another customer. All products undergo comprehensive quality inspections and assembly demonstrations before leaving the warehouse; to demonstrate the complete installation process to customers, staff members unbox and assemble the unit step-by-step. Additionally, functional power tests are conducted at the factory, and certain components are pre-assembled. Therefore, the presence of assembly marks alone does not indicate that the item is a used return.
Best regards,
iToolMax Team
The product performs very poorly. I’ve reached out to customer service several times in reference to returning order #258390 and have not received a response. Do not order from this company.
Reply from itoolmax.com2026-08-04
Hello,
We apologize for the unpleasant experience. We have assigned a dedicated representative to follow up on your order and ensure a satisfactory resolution. Please keep an eye on your email.
Best regards,
iToolMax Team
I order a garden hose holder from iToolMax. It took well over a month for the product to arrive. I tried to call them, but there is no functional US phone number that an actual person answers. I filled out a contact us form on their website, they did not respond, I sent an email with very specifical details (using their user/shipment guide) about the missing parts. The kept asking for more detail, including pictures of the box, the contents, the shipping label, etc. When they didn't respond, I filed a complaint with the Credit Card vendor. They disputed the charge stating the product successfully arrived. They later stated that they had sent the missing part, and provided a tracking number that doesn't show it was ever delivered. I asked the CC vendor to re-submit the dispute.
Flimsy pos. Do not buy this over rated plastic crap that shows wonderful results in their hundreds of adds. All BS. The motor is too heavy for the wheels to roll. Getting my money back, since they have a 30 day guarantee. When will quality come back ? Jeez.. I give up.
Reply from itoolmax.com2026-08-04
Hello,
We apologize for the unpleasant experience. A dedicated specialist has been assigned to handle the after-sales service for your product; please keep an eye on your email.
If the matter is urgent, you can also contact us online, and we will provide a solution for you.
Best regards,
iToolMax Team
Just don't buy from this company. I wish I would have done my research. They don't have a customer service number on their website and it's for a reason. It's because all they would be doing is talking to disgruntled customers who are being ripped off. They take forever to respond to emails and they won't offer you your money back. They will go round and round with you until you give up and dispute the charge with your bank. Please Please do not buy from this company even if it will save you money, IT IS NOT WORTH IT.
Reply from itoolmax.com2026-08-04
Hello,
We apologize for the unpleasant experience. A dedicated representative has been assigned to handle the after-sales service for your order and ensure a satisfactory resolution. Please keep an eye on your email. Thank you.
Best regards,
iToolMax Team
I ordered this tool and cut came with a strange plug so I had to order an adapter plug to charge the battery. I out the tool together and filled it with bar oil, the bar oil constantly drips out through the chain without using it. Don’t buy their junk.
Reply from itoolmax.com2026-08-04
Hello,
We apologize for the unpleasant experience. A dedicated specialist has been assigned to handle the after-sales service for your product; please keep an eye on your email.
If the matter is urgent, you can also contact us online, and we will provide a solution for you.
Best regards,
iToolMax Team
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