Endless loop of wasted time and money
Mooyius operates in a way that feels like a scam: they send out one item from a multi-item order, leave you waiting with zero notification, and only when you chase them yourself does the "missing" item conveniently turn out to be out of stock. Reading other reviews, this seems to be their standard playbook, not a one-off. Did they ever actually have the stock? They were happy to take my money and leave me endlessly waiting either way. It feels like fraud, the way they run this business. Either that or they are a small drop shipping company that cannot keep up and have already spent our money leaving us dry. Order #MY160566, placed June 19. I ordered a pants-and-blouse set plus a top. Only the top arrived. The set (USD $141.06 / AUD ~$203, out of a USD $200.52 / AUD ~$289 order) was quietly marked out of stock — no email, no call, nothing. I only found out because I reached out myself about a sizing issue with the top that did arrive. They broke two of their own written promises: Shipping & Delivery policy: "If an item is temporarily out of stock, we will contact you promptly via email or SMS to arrange an exchange or refund." Returns & Exchanges policy: "If the item is out of stock, we will contact you to discuss a solution." Neither happened. They did not contact me and they are not offering a proper refund. Here's the truly scammy part: instead of the refund I repeatedly asked for, I was offered a "replacement" over and over again (despite my explaining there was no suitable replacement at all), then a 30% discount off a NEW FUTURE order, then 50% off a NEW order, and finally a "generous" 10% partial refund — USD $14.11 for a USD $141 . To be clear , as im in Australia - that's a $20 refund on a $200 item they cannot fulfil. Every single offer by them required me to either spend more money or accept a fraction of what I was actually owed. I have now asked FOUR times for a full refund. Each time, they respond with a different discount or upsell instead of just giving me my money back as per their own policy — they just want me to spend more money on their products instead of giving me what I'm entitled to as per their own policy. Save yourself the stress. If you haven't ordered yet, don't. Genuinely disappointing, because the one item that did arrive (the top) was good quality. If they ran an honest business, they'd have repeat customers instead of a Trustpilot page full of the exact same reviews. I just want a refund on an item that has been paid for but they cannot deliver on. I have notified them I Will have to contact my bank now and flag them with Shopify, as this company is an endless loop of wasted time. Update: following this review and notifying of the above, I have just been sent confirmation of a refund.