Order cancelled without notice
I placed an order with Apple on June 20 for in-store pickup on July 14. I received an email confirming the order that day, so I believed everything was proceeding as expected. More than three weeks later, just a few days before the scheduled pickup, I checked the order status to prepare for collecting it and discovered that Apple had cancelled the order. I received no cancellation email, text message, or other notification. When I called customer service, the representative told me the order had actually been cancelled on June 20—the same day I placed it. It is extremely frustrating that Apple sent me an order confirmation but failed to notify me that the order had been cancelled immediately afterward. Had I not checked the status myself, I likely would not have discovered the cancellation until July 14, when I began trying to understand why I had never received a pickup notification. I have been a long-time Apple customer and expected much better communication and customer service. Regardless of the reason for the cancellation, customers should be notified promptly so they have time to make other arrangements. This experience has left me very disappointed and has made me question whether I want to continue purchasing Apple products. I pay premium prices expecting a premium customer experience, and this fell far short of that expectation.