Apple Overcharging With No Refunds
Over the past year, I have become highly disabled, from dealing with a weak heart valve and congestive heart failure, to dealing with Parkinson’s, severe neuropathy, 3 autoimmune disorders, etc. I am unable to work any longer, nor am I allowed to have any source of income whatsoever while I am going through the disability process. Because of this, I began canceling services that I no longer needed. One of these services was my Apple One account that had my Apple Music/Apple TV/Etc tied into one, along with the MGM+ account that I was utilizing in conjunction with the Apple TV service. However, although the other services cancelled, Apple has continued to charge me for the MGM+ account for two months. When I noticed the charge last night, I contacted Apple on the phone. The representative was nice enough, he noticed that I had been charged twice, and offered me a refund for both charges telling me that I was eligible to receive it. I kindly thanked him for his service and was pleased with Apple’s compassion and willingness to assist. Then Today, Apple sends me an email update, saying that they decided to reverse the customer service agent’s decision, by instead informing me that I was not actually eligible, contrasting what I had previously been told. I mean, seriously, we’re talking about two $7.99 fees. Granted, it’s a very small amount compared to $50 or more as refunds tend to be in these types of complaints, but when you have zero income and are having to depend upon family members to cover your expenses on top of their own expenses, it then is actually a good amount of money! Since I canceled the Apple One account two months ago, I haven’t even had the ability to be able to use the MGM+ service due to no longer having the Apple TV and how it was tied into it, but yet I still received the charges —You would think that with all of this Apple would do better on their end instead of trying to fraudulently get money out of me for a service that I can’t even use and canceled before the payment was even processed!!!