★☆☆☆☆ (1 Star)
★☆☆☆☆ (1 Star) I rarely leave negative reviews, but my experience with JustFlowers.com was extremely disappointing. I ordered a flower arrangement for my wife’s birthday because the arrangement shown on the website featured her favorite colors and flowers. What was delivered looked nothing like the arrangement I ordered. The advertised arrangement contained beautiful pink Stargazer lilies, multiple red roses, and a vibrant pink and purple color palette. Instead, my wife received an arrangement with orange flowers, very few roses, lilies that still had not bloomed after four days, and several purple flowers that were already wilted shortly after delivery. My biggest issue was never the dollar value of the flowers. It was about receiving the arrangement that was advertised. If the florist could not create the arrangement as pictured, I should have been contacted beforehand and given the option to approve substitutions or cancel the order. That never happened. Customer service was equally frustrating. Over several days, I exchanged numerous emails, and every response focused on one thing—that the arrangement was “filled to value.” They completely ignored my repeated concern that the arrangement did not resemble what was advertised. Their solution was to gradually increase a partial refund offer from $10 to $15 and finally $20, rather than fully addressing the issue. It felt like no one was actually listening. I even agreed to return the flowers to the florist in an effort to resolve the matter fairly, but the company still refused to provide a full refund or take responsibility for the significant difference between what was advertised and what was delivered. This experience left me feeling unheard and undervalued as a customer. Unfortunately, I have lost confidence in JustFlowers.com and will not be purchasing from them again. I have also deleted my account. I hope the company improves its customer service and, more importantly, ensures that customers receive arrangements that reasonably match the products advertised on its website.