Good But Room for Improvement
Entrepreneur Feedback Pros: Quality oils, many FO options, clear and helpful labeling for those who care about clean ingredients/products, improved customer service, orders well packaged for the most part (wrapping of vessels needs improvement). Cons: Lately consistently shorting FO’s by 5%, high prices, no packing lists with orders, often out of stock, no sodium hydroxide (only a 50% mixture), recently discontinued too many products (actives, FO’s, pigments - which affected my line), containers ridiculously priced (tripled when tariffs were increased yet tariffs are not triple the cost of these containers purchased from China let alone justify tripling the retail price). They’ve grown tremendously so I think a lot of the cons are due to growing pains. Their pricing though needs adjusting considering the economy we’re in - our customers are expecting discounts/lower prices yet makesy has kept theirs high and increased their order limit for free shipping (now $199). I had to start getting my containers elsewhere yet makesy wishes to be a one-stop shop…unfortunately pricing and lack of certain ingredients prevent this.