False advertising and Poor Customer Service.
Quo has mis-leading offers for 7-day free trial for their services. I had signed up for an account under the 7-day free trial and during setup of my account I found that they were also mis-leading on the pricing for service. It is advertised as a monthly fee per line that multiple members can access and manage calls/messaging together. When setting up a second user it doubled the future monthly rate, then when I selected Cancel Subscription, I was immediately charged the full month service charge. No acknowledgement or statement saying that this would affect the free trial. At this point, I had signed up for a free trial to understand the system, and within a couple hours found out it was not going to work, which was well within the 7-day free trial period. Initially, I received a response from Quo that they had their accounting team looking into the issue, then one more communication stating that when I added a user that gave them reason to end the 7-day trial and fully commit the account. Since that communication, I have reached out multiple times, and zero response back. False advertising and Poor Customer Service.