Absolute nightmare from check-in to arrival – Stranded without luggage in Tokyo
My family and I recently flew with Batik Air Malaysia, and it was one of the most disorganized and frustrating travel experiences we have ever had. The issues started immediately at check-in. The agent double-ticketed me and completely missed my daughter's ticket. I had to catch the error myself and correct the agent. Then, at the gate, we were held back and forced to wait while watching other passengers clear and board before we were finally allowed on the plane. The chaos continued in the cabin. The flight attendants completely lost control of the seating arrangements, allowing passengers to play 'musical chairs' and take seats that weren't originally theirs. To make matters worse, the in-flight service was incredibly poorly timed; they handed out passenger meals just after the captain announced we would be landing in 15 minutes. The final straw was arriving at Narita Airport in Japan to find that none of our luggage made it to the baggage claim. Batik Air misplaced the luggage for my entire family, along with several other passengers. We are now stuck in Tokyo without clothing, toiletries, or basic essentials. Between the sheer incompetence at check-in, the utter lack of professionalism from the cabin crew, and losing an entire family's luggage, I cannot recommend Batik Air to anyone. Save yourself the stress and book with an airline that actually cares about its passengers and their belongings.