expensive and doesn't work
Purchased a very expensive lifetime activation code for a whole suite of Adobe products right before Adobe switched to subscription based. The past few years there have been all kinds of issues getting the software to run on my computer. It was great when it did run, but that was rarely. I kept having to contact support, who kept trying to push me into a subscription service. I asked if I could get credit (or at least some kind of prorated credit) for the money I had already spent on the lifetime license. The answer was always "no". It's not my fault I was smart enough to buy the lifetime license before you switched over. And I have no guarantee that even after I threw more money at the problem your software would suddenly work. Now, after grudgingly sort of letting me use the software I paid for, they are flat out refusing to let me open the program at all without purchasing their dumb, ridiculously expensive subscription. I want a refund. This was expensive software and I barely got to use it.