Unfair Billing Policy That Has Cost Me Hundreds !
I am extremely disappointed with VASA Fitness' billing practices. My membership is $24.99 per month, but if the automatic payment is declined, VASA immediately charges an additional $25 return fee. There is no grace period and no opportunity to fund your account later that same day before the fee is added. This has now happened to me four months in a row. Every single month, my $24.99 membership turns into a $49.99 payment because VASA attempts to draft my account once, and if the funds are unavailable at that exact moment, they immediately charge a $25 return fee. It doesn't matter if the money becomes available later that same day. I understand that my membership agreement states a declined payment may result in a fee. However, I believe the way this policy is enforced is unreasonable. Members who fully intend to pay should be given a reasonable opportunity to resolve the payment before being charged a fee that is essentially the same amount as the monthly membership. Over the last four months alone, I have paid approximately $100 in return fees. That is money that could have gone toward my membership, groceries, or other bills. A same-day grace period or even one automatic retry later in the day would be a much more reasonable and customer-friendly policy. The gym itself is great, and I enjoy working out there. My complaint is not about the staff or the equipment. My complaint is with a billing policy that I believe unfairly penalizes members over the timing of an automatic payment. I hope VASA's management reviews this policy and considers making it more fair for its members.