I did a few tours
I did a few tours, 1 in Florence and two in Rome. The Florence guide wasn’t the best, could have been a way better experience for the money paid. Also we had to wait for another group which burned about 15 to 20 minutes of unnecessary waiting and cut the tour short. Tour guide was slow and hard to understand. 2.5 star on the guide, 4 star on the actual sight seeing. They seemed confused at times. Pretty boring as a guide. But we enjoyed the sights, even though time was delayed. The tour guide for the coliseum tour was awesome and the tour was 5 star. She was great, very informative and personable. The other tour of the Vatican was ok, the tour was subbed out to another tour company, not the tour guy. So disappointing considering the price tag and they also moved our time slot to later in the day. The guide was ok, but could have been better. Kind of dry and at times hard to understand. I would say that was 3.5 star.