Customer Service don't know order status, can't resolve any issue
Never ordered by TV for $16k. Customer service makes no effort to cancel the order, no idea what the order status are. Can do refund, keep refer to any other department. They have no idea what happen to the order. Refuse to give refund. keep saying an confirmation email is coming for any issues, but no email ever show up? just keeping it short, just buy from Amazon.com, you will have a much better experience.