Buggy with Horrible Support
You cannot talk to anyone over the phone, ever. Their site went down, and I got logged out. I went to login, and the system said it need my 2FA. I never setup 2FA, so I can't get in. They said the admin needed to reset it. I am the admin. They said I needed to add an admin. I asked them to do so. They said I had to be logged in to add an admin. They then provided instructions that require IT support to complete. We are a small nonprofit with no IT Department. I said that I wanted to go ahead and cancel our subscription since it was worthless without admin access. They said I had to be logged in to do that. So, we are now working with a third-party IT provider that we don't normally engage to try to fix this. If they can't do it, then, I'm going to have to work with my bank to restrict Expensify's access to pull funds, so that the account gets cancelled. This is just the last instance in a long line of them where their customer support has been useless. I'm beyond done.