I would give zero stars if I could.
I would give zero stars if I could. I placed an order for over $2,000 worth of swimwear (more than 20 pieces) because I was preparing for a vacation and needed multiple sizes to try on. I also paid an additional $50 for expedited delivery so everything would arrive before I left. Instead, my package arrived containing exactly one bikini bottom. To make matters worse, I specifically declined the optional shipping protection during checkout, but it was somehow added back into my order anyway, costing me an additional $70. I contacted customer service immediately and asked for a refund for the unwanted shipping protection, but they refused. Communicating with Monday Swimwear was incredibly frustrating because they only offer support through email. There is no phone number to call, so every response takes days. It took them an entire week just to investigate what happened. Their initial response was to ask me to confirm an address so they could resend the missing items. By that point, I had already returned home from my vacation. I explained that I no longer wanted the order, that I would return the single bikini bottom they sent, and that I wanted a full refund. Only after I requested a refund did they suddenly change their position. Instead of honoring the refund, they told me that because of the size of my order they could not refund me and that I needed to file a shipping claim. This makes absolutely no sense. I even sent them a photo of the package showing it was a small mailer weighing less than one pound, which is physically incapable of containing more than 20 swimwear items. The shipping label itself clearly shows the package weight. As the retailer, they accepted my payment, failed to deliver my order, and then tried to shift the burden onto me instead of making the situation right. I paid for expedited shipping, missed having the swimsuits for my vacation, wasted countless hours dealing with email support, and still had to fight just to get my money back. This is some of the worst customer service I’ve ever experienced. For a company selling premium-priced swimwear, I expected them to stand behind their orders and take care of their customers when something went wrong. Instead, I was left without my order, out thousands of dollars during the dispute, and treated as though this was somehow my responsibility. I will never order from Monday Swimwear again and cannot recommend them based on my experience.